Leasing Sales Consultant

As a Leasing Sales Consultant at AIR Communities, your core responsibilities include showcasing available apartment units to prospective residents, conducting property tours, and following up with leads to close leases. You will be expected to meet or exceed monthly leasing goals while providing exceptional customer service, ensuring each interaction creates a positive experience. Additionally, you will contribute to marketing efforts and support various communities within the AIR portfolio as needed.

To be considered for the Leasing Sales Consultant position at AIR Communities, you should have at least 1 year of sales or customer service experience, preferably in fast-paced environments such as property management, hospitality, or retail. Additionally, you must demonstrate a strong track record in achieving sales goals, possess excellent customer service skills, and be proficient in reading, writing, and speaking English.

AIR Communities offers a competitive compensation package that includes performance-based commission opportunities, a 25% rent discount at any AIR community, and a comprehensive benefits package. Benefits encompass medical, dental, vision, and life insurance plans, paid time off, 401(k) plans with employer contributions, tuition assistance, and opportunities for ongoing professional development.

AIR Communities is committed to the professional growth of its Leasing Sales Consultants. We provide ongoing training, leadership development opportunities, and financial support for job-related certifications and courses. Our culture encourages team members to develop their skills, advance in their careers, and make a lasting impact within the company.

The work environment for a Leasing Sales Consultant at AIR Communities is energetic and team-oriented, where collaboration and customer-focused interactions are highly valued. You'll be working on-site at the Royal Crest Nashua Apartments, surrounded by a supportive team dedicated to creating exceptional living experiences for our residents. Flexibility, adaptability, and a focus on creating moments that matter are essential to succeed in this role.

When prioritizing tasks as a Leasing Sales Consultant, I focus on lead follow-ups and property tours first, as they impact closing ratios. I utilize a scheduling tool to organize follow-up calls and ensure timely communication with prospective residents. Each day, I assess my goals and align my actions with the most urgent tasks, ensuring that I provide excellent customer service while meeting leasing objectives.

To build rapport with potential residents, I begin with active listening, understanding their needs and preferences. I highlight community features that align with their lifestyle and interests while being authentic and personable. Sharing relatable stories and experiences allows me to connect with them on a personal level, fostering trust and encouraging them to envision living in our community.

When faced with objections, I remain calm and attentive, asking for clarification to understand their concerns fully. I then address each objection with informative responses and tailor my approach to highlight the community's benefits that may alleviate their worries. My goal is to find a solution that works for them while reinforcing the value of an AIR community.

Yes! In my previous role, I leveraged targeted marketing strategies and personalized follow-ups to create a sense of urgency among potential tenants. By collaborating with my team, we hosted a successful community event that attracted many leads, ultimately exceeding our monthly leasing goals. I also kept a shared goals chart that motivated the team and fostered healthy competition.

Adapting to changing market conditions involves staying informed on industry trends and competitor moves. I regularly gather feedback from residents and prospects to understand their needs better. This feedback allows me to adjust my sales strategies and marketing efforts accordingly, ensuring that we maintain a competitive edge while meeting our leasing targets.

Teamwork is crucial in my success as a Leasing Sales Consultant. By collaborating with my colleagues, we can share insights, strategies, and support that enhance our overall performance. I believe in recognizing teammates' strengths and working together to maximize our impact in meeting community leasing goals while ensuring excellent service for residents.

Ensuring exceptional customer service requires active communication and responsiveness. I make it a priority to listen to residents' feedback and address their needs promptly. By providing a welcoming environment and being available to answer questions, I strive to create memorable experiences for each resident, which in turn helps build lasting relationships and increased tenant retention.

To market available apartments, I utilize a multi-channel approach, including online listings, social media promotions, and community events. Additionally, crafting compelling content that highlights our apartments' unique features plays a significant role. I also engage in networking with local businesses to expand awareness of our offerings and draw in potential residents.

I have extensive experience using CRM tools and leasing software to manage leads, track interactions, and analyze sales data. These tools allow me to streamline my follow-up processes and monitor the effectiveness of my sales strategies. I ensure that I maintain accurate records, which helps in fostering relationships and aligns my outreach efforts with prospects' timelines.

The most rewarding aspect of being a Leasing Sales Consultant for me is the opportunity to assist people in finding their perfect home. Every resident brings a unique story and connecting with them on that journey is both fulfilling and exciting. Seeing their satisfaction and knowing that I've contributed positively to their living experience makes it a truly rewarding job.