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Senior Manager, Experience Research

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb Hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture.The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners.The Difference You Will Make:We are looking for a Senior Staff Research Manager to drive insights across multiple teams focusing on international product strategy. In this role, you will manage a team of researchers, be a key contributor to Research leadership, conduct high priority primary research, and work with stakeholders to ensure that our product solutions meet Airbnb’s high quality bar.A Typical Day:• Lead research strategy across international product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team.• Facilitate alignment among Product Managers, Designers, Writers, Country Managers, and partner organizations on project plans including goals, scope, and timeline.• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.• Communicate effectively with stakeholders from across the company, including senior leadership.• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across international growth and payments.• Execute in a fast-paced environment with ambiguity.Your Expertise:• 12+ years industry experience, using both qualitative and quantitative research methodologies.• 5+ years managing UX researchers.• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices.• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.• Exceptional written and verbal communication skills.• Strong experience managing remote and globally distributed teams.• Past experience leading research on cross-cultural products and international research.Bonus experience:• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences.• Fluency in a language beyond English.• Experience conducting research in the Payments space, especially international payments.• Past close collaboration with other research functions, including Market Research or Consumer InsightsYour Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.This position will require regular meetings and coordination with researchers and leads in US, Singapore, Beijing, LATAM and the EU. Candidates should be open to attending some early evening meetings, as needed.Our Commitment To Inclusion & Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You:Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range$204,000—$255,000 USD
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What You Should Know About Senior Manager, Experience Research, Airbnb

Join Airbnb as a Senior Manager of Experience Research in vibrant San Francisco, CA! In your role, you will make a tremendous difference by driving insights that shape our international product strategy. As a pivotal member of the Experience Research team, you'll lead a talented group of researchers who are dedicated to enhancing the way our community interacts with our offerings. Your typical day will be filled with exciting challenges, such as conducting high-priority research and collaborating with diverse teams, including Product Managers and Designers. You'll leverage your extensive experience with qualitative and quantitative research methodologies to uncover impactful insights that drive real change. This position is perfect for someone who thrives in fast-paced environments and enjoys tackling complex problems with creativity and strategic thinking. At Airbnb, we value research as foundational to our product culture, and your contributions will help us maintain our high standards while offering unique stays and experiences worldwide. We believe in a healthy work-life balance and offer flexibility with remote work. If you're an expert with over 12 years in the industry and have a passion for making a global impact, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Manager, Experience Research Role at Airbnb
What are the responsibilities of a Senior Manager of Experience Research at Airbnb?

As a Senior Manager of Experience Research at Airbnb, your responsibilities include leading research strategy for international product experiences, managing a team of researchers, and conducting qualitative and quantitative studies. You will facilitate alignment among various stakeholders including Product Managers and Designers, ensuring that product solutions meet Airbnb's high-quality standards. Your role will also involve mentoring your team and contributing to the broader Research leadership.

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What qualifications are required for the Senior Manager of Experience Research position at Airbnb?

To qualify for the Senior Manager of Experience Research role at Airbnb, candidates should have at least 12 years of industry experience in research, with 5 years specifically in managing UX researchers. A strong background in qualitative and quantitative research methods, excellent communication skills, and experience with remote teams are essential. An advanced degree in Human-Computer Interaction or a related field is noted as a bonus.

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What is the work environment like for the Senior Manager of Experience Research at Airbnb?

The work environment for the Senior Manager of Experience Research at Airbnb is dynamic, fast-paced, and embraces remote work, while also allowing for occasional office attendance in San Francisco. As this role involves regular coordination with teams in various locations across the globe, candidates should be comfortable with early evening meetings to facilitate communication across time zones.

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How does Airbnb value diversity and inclusion for the Senior Manager of Experience Research role?

Airbnb places a strong emphasis on diversity and inclusion within the workplace, particularly for the Senior Manager of Experience Research role. The company is committed to attracting a broad talent pool and recognizes that diverse perspectives enhance innovation and creativity. Individuals from all backgrounds are encouraged to apply, and Airbnb strives to provide an inclusive application process.

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What is the expected salary range for the Senior Manager of Experience Research at Airbnb?

The expected salary range for a Senior Manager of Experience Research at Airbnb is between $204,000 and $255,000 USD, depending on factors like experience, skills, and market demand. This role may also be eligible for bonuses, equity options, benefits, and Employee Travel Credits.

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Common Interview Questions for Senior Manager, Experience Research
Can you describe your experience with managing UX researchers?

In discussing your experience managing UX researchers, focus on your leadership style and how you've fostered a collaborative environment. Provide examples of how you guided your team's research projects, mentored individual contributors, and ensured that their insights aligned with overall business goals.

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What qualitative and quantitative research methodologies are you familiar with?

When answering this question, list specific methodologies you have used, such as usability testing, surveys, interviews, and A/B testing. Explain how you select the appropriate methodology based on project goals and the type of insights needed, and share examples of successful research projects you’ve led.

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How do you ensure that research findings are effectively communicated to stakeholders?

The key to communicating research findings is clarity and relevance. Talk about your approach to summarizing insights in a way that connects with strategic goals, possibly through presentations or reports. Highlight any experiences where you successfully influenced decision-making based on your findings.

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Can you provide an example of a challenging research project you managed?

Share a specific example of a challenging research project, detailing the obstacles you faced and the strategies you employed to overcome them. Emphasize your problem-solving skills, adaptability in fast-paced environments, and how you leveraged your team's strengths.

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How do you adapt your research approach when working on international products?

Discuss your adaptability by describing your strategies for conducting research across different cultural contexts. Highlight your experiences with cross-cultural research and how understanding local user needs and behaviors can influence international product design.

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What key metrics do you consider when evaluating the impact of your research?

In your response, discuss specific metrics you track, such as user satisfaction, usability scores, or conversion rates. Explain how you measure the success of research initiatives and how these metrics guide product improvements.

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How do you handle feedback on research findings from stakeholders?

Talk about your approach to receiving and processing feedback, emphasizing the importance of collaboration. Explain how you seek constructive criticism and integrate stakeholder insights to refine your research and make it more actionable.

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What techniques do you use to conduct user interviews?

When asked about your techniques for user interviews, elaborate on your approach to preparation, participant recruitment, and question design. Share how you create a comfortable environment for users, and how this leads to deeper insights.

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How do you stay current with industry trends in UX research?

Discuss your commitment to continuous learning, including how you engage with the UX research community. Mention reputable industry publications, conferences, or online courses you follow to stay updated on emerging trends and best practices.

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What impact do you believe experience research has on product development?

In your response, emphasize the critical role that experience research plays in user-centered product development. Highlight how insights derived from user research not only inform design decisions but also drive innovation and enhance overall user satisfaction.

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Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.

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CULTURE VALUES
Mission Driven
Collaboration over Competition
Inclusive & Diverse
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 21, 2024

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