Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Telecom Project Manager - Remote image - Rise Careers
Job details

Telecom Project Manager - Remote

Company Description

Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. 

AireSpring has received numerous third-party industry awards: "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." 

AireSpring is privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates. 

Job Description

The Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.  

Profile for Success:

  • Accountable for their client's overall customer satisfaction.
  • Responsible for timely project completion, issue identification/resolution, and customer delivery
  • Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
  • Meet the highest standards and minimize the customers attrition rate
  • Remote support for all customers inquiries and tickets
  • Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
  • Collects and records documentation including customer set-up documents and implementation related information
  • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
  • Summarizes progress of project and prepares interim and project completion reports
  • Facilitates efficient and effective internal team and external customer meetings

Qualifications

 

  • Must Have Telecom Project Coordination experience 
  • Full-time position out of our Van Nuys headquarters 
  • Must be able to easily learn and use new software programs
  • Excellent customer service skills
  • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
  • Must possess initiative with strong analytical and problem solving skills
  • Strong analytical and decision making skills
  • Strong verbal and written communications skills
  • Strong interpersonal, organization and planning skills
  • Ability to effectively communicate with internal and external customers
  • Must possess excellent MS Office skills
  • Must display great attention to detail
  • Comfortable making presentations and facilitating meetings

 

Additional Information

PLEASE INCLUDE YOUR SALARY EXPECTATIONS

 

AireSpring Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
AireSpring DE&I Review
3.56 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of AireSpring
AireSpring CEO photo
Avi Lonstein
Approve of CEO
What You Should Know About Telecom Project Manager - Remote, AireSpring

Join AireSpring as a Telecom Project Manager and take your career to new heights while working remotely from San Salvador, El Salvador! At AireSpring, we're not just an award-winning provider of innovative cloud communication solutions; we are a family. If you thrive in dynamic environments and love juggling multiple client orders, this may be the opportunity you've been waiting for. As a Telecom Project Manager, you’ll be the go-to contact for clients, ensuring they are fully informed about their projects from start to finish. Dive into a role where your excellent communication skills will shine as you interface with sales agents and other team members to keep everything on track. Your organizational prowess will be invaluable in managing timelines and tasks, while your analytical mindset will help you troubleshoot any issues that arise. At AireSpring, we believe in exceptional customer satisfaction, and you’ll be accountable for delivering just that. If you have a strong background in telecom project coordination and are proficient with MS Office, we want to hear from you! Enjoy the flexibility of remote work while contributing to a company that values innovation and excellence.

Frequently Asked Questions (FAQs) for Telecom Project Manager - Remote Role at AireSpring
What are the main responsibilities of a Telecom Project Manager at AireSpring?

As a Telecom Project Manager at AireSpring, you will be responsible for managing multiple client orders and ensuring customer satisfaction throughout each project. This includes maintaining ongoing client interaction, managing timelines, coordinating among various teams, and resolving any order-related issues efficiently. Your role as the primary contact means you’ll keep clients informed about project statuses, track resources, and prepare progress reports to foster clear communication.

Join Rise to see the full answer
What qualifications are required for the Telecom Project Manager position at AireSpring?

To secure the Telecom Project Manager role at AireSpring, candidates must have experience in telecom project coordination. Strong analytical, problem-solving, and communication skills are essential, as well as the ability to manage multiple priorities effectively. Proficiency in MS Office and a knack for detail-oriented work are required, along with the ability to comfortably facilitate meetings and presentations.

Join Rise to see the full answer
What is the work environment like for a Telecom Project Manager at AireSpring?

At AireSpring, the work environment for a Telecom Project Manager is remote-friendly. This means you'll have the flexibility to work from San Salvador, El Salvador, while being part of a supportive and innovative team. You'll engage with various stakeholders through virtual communication, facilitating teamwork and project management from the comfort of your own home. The culture emphasizes collaboration, customer satisfaction, and continuous learning.

Join Rise to see the full answer
How does AireSpring support career growth for Telecom Project Managers?

AireSpring is committed to fostering career growth for its Telecom Project Managers. The company promotes a culture of learning and development through access to training programs, mentorship opportunities, and ongoing support from leadership. As you manage client projects and gain experience, you will find numerous avenues to enhance your skills and advance your career within the thriving organization.

Join Rise to see the full answer
What tools and software should a Telecom Project Manager at AireSpring be familiar with?

A Telecom Project Manager at AireSpring should be comfortable learning and using various software tools essential for communication, project management, and data tracking. Proficiency in MS Office is a must, and familiarity with other project management software can be highly beneficial. The ability to adapt to new technologies quickly will enable you to manage multiple priorities and streamline processes effectively in your role.

Join Rise to see the full answer
Common Interview Questions for Telecom Project Manager - Remote
Can you describe your experience with telecom project coordination?

When answering this question, be sure to highlight specific projects you’ve managed, describing your responsibilities, challenges faced, and how you achieved success. Focus on your ability to manage timelines, coordinate between teams, and deliver exceptional customer service as a Telecom Project Manager.

Join Rise to see the full answer
How do you prioritize tasks when managing multiple projects?

To effectively answer this question, discuss your approach to prioritization. You might mention techniques such as task categorization by urgency and importance, or using project management tools to help keep track of deadlines. Show how your critical thinking skills enable you to balance competing priorities.

Join Rise to see the full answer
How do you handle communication with clients regarding project updates?

Share your strategy for maintaining clear communication with clients throughout the project lifecycle. Discuss the importance of regular updates, scheduled status reports, and proactive problem-solving to keep clients informed and engaged. Convey your belief in transparency and its role in building client trust.

Join Rise to see the full answer
What steps do you take to resolve issues that arise during a project?

Demonstrate your problem-solving skills by walking through your process for identifying and resolving issues. This could include gathering relevant information, analyzing the situation, consulting with team members, and keeping clients informed during the resolution process. Highlight a specific example if possible.

Join Rise to see the full answer
Can you provide an example of a successful telecom project you've managed?

When asked this question, choose a project where you played a key role, detailing your objectives, methodologies, and outcomes. Explain how you facilitated collaboration among team members and effectively managed resources, and make sure to quantify your success with specific results or metrics.

Join Rise to see the full answer
How would you approach meeting tight project deadlines?

Discuss your time management strategies, including how you allocate resources effectively and adjust priorities when necessary. Describe how you would coordinate with team members to ensure everyone is on the same page and make quick decisions to keep the project on track.

Join Rise to see the full answer
Describe your experience with project management software. Which tools do you prefer?

Highlight your familiarity with popular project management software and tools, explaining how you’ve used them to streamline processes, track progress, and foster collaboration. If you have a preference, explain why that software works well for your approach to managing projects and teams.

Join Rise to see the full answer
What strategies do you use to ensure customer satisfaction?

Focus on your commitment to communication and reliability when answering this question. Describe how you incorporate client feedback, provide regular updates, and proactively address any concerns to enhance the customer experience. Examples from previous experiences can strengthen your response.

Join Rise to see the full answer
How do you adapt to changes in project requirements?

Talk about your flexibility and willingness to adjust plans based on evolving project needs. Share examples where you successfully adapted your strategies while keeping stakeholders informed and ensuring project goals were still met.

Join Rise to see the full answer
What qualities do you believe are essential for a successful Telecom Project Manager?

In your response, discuss qualities such as strong communication skills, adaptability, attention to detail, and the ability to work collaboratively with diverse teams. Emphasize how these attributes contribute to aProject Manager's ability to achieve outstanding results.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 5 days ago
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Wade Trim Remote No location specified
Posted 11 days ago
Photo of the Rise User
webook.com Remote No location specified
Posted 5 days ago
Posted 3 days ago
Posted 11 days ago

Headquartered in Los Angeles, AireSpring is a leading provider of call center traffic to the United States and other countries. AireSpring provides both inbound and outbound VoIP calling solutions to carriers as well as directly to call centers on...

11 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 5, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!