Director, Global Partner Experience

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team 

The GTM & Ecosystem Partnership team at Airwallex is a collaborative group of dealmakers, partner managers and partner experience builders with a vision to build a thriving ecosystem of partners and developers who expand Airwallex’s reach and enhance its offerings as the leading global financial platform.

What you’ll do

The Director, Global Partner Experience will have the unique opportunity to lead and manage the overall performance of the Airwallex Partner Program through the creation and execution of plans and initiatives focused on the fast adoption and revenue growth of Airwallex offerings through partners.

The ideal candidate will find creative solutions to increase the capabilities and overall contributions of the partner ecosystem through an Airwallex Partner Program aligned to company goals and objectives. This role requires a builder and a change agent mentality with the ability to work cross-functionally and have excellent organizational and communication skills. You will report to the Global Head of GTM & Ecosystem Partnerships and have the opportunity to work closely with the Airwallex executive staff, sales leadership, product management, operations, IT, enablement and marketing.

The role is based in San Francisco. 

Responsibilities:

• Lead and manage the overall performance of the Airwallex Partner Program through the creation and execution of plans and initiatives focused on the fast adoption and revenue growth of Airwallex’s Partner Program

• Recruit and manage a team of Partner Experience managers 

• Collaborate with executive staff, sales leadership, product management, operations, IT, enablement and marketing to develop and design new initiatives for the partner program

• Own the design of the Airwallex Partner Program and work with key stakeholders to drive the implementation of the program components in market

• Develop, execute and manage all partner pricing, incentives and promotional offerings

• Own and execute recruitment and awareness initiatives for the Airwallex partner program to ensure continued partner growth and success

• Define and manage program governance and develop solutions and initiatives to drive continued partner ecosystem growth, skills and partner productivity

• Deliver and communicate product and program launches to partners, partner sales and direct sales teams

• Establish and report on critical partner program KPIs to facilitate growth, manage investment and ensure alignment to company priorities and objectives

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications: 

• 12+ years experience with Partner Program Management or Partner Enablement 

• 3 years of People management experience 

• Experience managing Global Partner Programs and initiatives (including referral, partner enablement and recruitment)

• Track record of driving performance and revenue growth managing Partner Programs

• Executive presence and communication skills including the ability to clearly convey complex information and partner value to the senior leadership team, functional managers and sales teams

• Proven track record demonstrating initiative and ability to execute

• Strong analytical skills: interpret data, feedback and KPIs to accelerate business results

• Collaborate with other departments to ensure a cohesive approach towards partner success

• Monitor and evaluate the effectiveness of partner enablement initiatives and make data-driven decisions to improve the program continuously.
  

Preferred qualifications: 

• Partner Program management

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.