Facility Services Support Administrator

As a Facility Services Support Administrator at Alcon, your main responsibilities will include overseeing the operational aspects of the Facility Services in Fort Worth, Texas. You will maintain inventory control for maintenance and repair operations, assist with sourcing and purchasing necessary materials, and process receiving reports and purchase orders efficiently. Additionally, you will coordinate events, manage incoming service requests, and provide timely updates to technicians and customers regarding the status of work orders.

To be considered for the Facility Services Support Administrator position at Alcon, candidates should have at least a high school diploma or equivalent, along with 4 years of relevant experience in a similar role. Strong communication skills in English, both written and spoken, are essential. Having experience with inventory management and customer service will also be beneficial.

The Facility Services Support Administrator role at Alcon typically operates on a Monday to Friday schedule, from 8:00 AM to 5:00 PM CST. This consistent work schedule allows for a balanced approach to work-life commitments while contributing to meaningful projects in the field of eye care.

The Facility Services Support Administrator position at Alcon entails minimal travel, generally around 0 to 10%. The majority of your work will be conducted on-site in Fort Worth, Texas, allowing you to focus on your immediate responsibilities while maintaining day-to-day operational support for the Facility Services group.

Alcon offers a robust benefits package for Facility Services Support Administrators, including health and life insurance, retirement plans, and flexible time off options for exempt associates. Moreover, you will benefit from a supportive culture that encourages both personal and professional growth, with ample opportunities to thrive in your career.

When prioritizing tasks as a Facility Services Support Administrator, I assess the urgency and importance of each task. By categorizing tasks, such as immediate inventory issues or urgent work requests, I can address critical needs without losing sight of longer-term projects. Staying organized through tools like task lists or project management software helps ensure efficiency.

In previous roles, I have managed inventory systems that required oversight and maintenance of stock levels, ensuring that we always had the necessary materials for operations. I utilized technology to track inventory counts, manage suppliers for timely reordering, and perform quality checks to ensure compliance with standards, resulting in minimized disruption in operations.

To ensure excellent customer service, I always prioritize clear communication and responsiveness. I make it a point to actively listen to concerns, provide accurate information promptly, and follow up on outstanding requests. This proactive approach fosters trust and a positive experience for both internal and external stakeholders.

In situations where tasks conflict, I first evaluate the timelines and importance of each task. If necessary, I will communicate with my supervisor or relevant team members to discuss reprioritizing workloads, ensuring that I effectively manage expectations while still meeting urgent needs.

I have experience working with Maximo for creating and tracking work orders. This platform allows me to efficiently enter requests, monitor their status, and provide updates to technicians and customers. Familiarity with similar tools enhances operational efficiency and ensures that workflows remain streamlined.

When planning and coordinating events, I begin by clearly defining objectives and desired outcomes. Next, I create a detailed checklist of all logistical arrangements, ensuring to communicate with all stakeholders throughout the process. My focus on organization and detailed planning helps to create successful events that meet the needs of all attendees.

In a previous position, I encountered a situation where an inventory shortfall threatened to delay an essential facility operation. I quickly reached out to suppliers to expedite parts and collaborated with my team to explore alternative solutions. This collaborative approach not only resolved the issue but enhanced our response time for future challenges.

To ensure clear communication within my team, I rely on regular check-ins, updates through shared platforms, and encouraging an open-door policy for questions or concerns. Utilizing collaborative tools allows for transparency and ensures everyone is on the same page regarding expectations and deadlines.

Staying organized is key in a multifaceted role like the Facility Services Support Administrator. I rely on digital tools, such as calendars and task management software, to track my responsibilities. Additionally, I break larger projects into manageable tasks to maintain focus and progress without becoming overwhelmed.

I am excited about the opportunity to work at Alcon because I am passionate about contributing to a company that enhances people's lives through innovative eye care solutions. The Facility Services Support Administrator role aligns perfectly with my background in administrative support and inventory management, allowing me to make a tangible impact in an organization dedicated to meaningful work.