Job details

Client Advocate

Why Work For UsAlexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!What We Value• Client Commitment• Integrity• A Will to Win• Teamwork• Personal Accountability• PassionWhat You'll DoClient Advocates will be at the forefront of our client acquisition efforts, engaging with potential clients via telephone and email to understand their needs and effectively communicate how our legal representation can address those needs. The agent's role is crucial in retaining these potential clients by providing empathetic and professional assistance. They will navigate inquiries with ease, resolving any issues or concerns that may arise with professionalism and efficiency. In this fast-paced call center environment, accuracy is vital as the agent will be responsible for meticulously documenting client information. Success in this role hinges on the sales specialist's ability to connect with clients, adapt to their unique situations, and thrive in a dynamic sales environment. If you're passionate about helping others and eager to excel in sales, this opportunity is tailored for you.What You Need• To be considered you must take this assessment: https://apply.wonscore.io/R7VWK3/Shunnarah-Injury-lawyers• Possess the capacity to thrive in high-pressure situations or stressful work environments• Demonstrate adaptability to various visual learning styles• Proficient in utilizing tools, resources and software effectively• Must have the ability to multitask• Ability to type 35+ WPM• Ability to work in a fast-paced call center environment.• Ability to work well under pressure.• Excellent communication skills.• Excellent interpersonal and customer service skills.• Strong organizational skills and attention to detail.• Customer Service experience (Preferred)• Sales experience (Required)• High school or equivalent (Required)• Microsoft Office: 2 years (Required)What You GetJob Types: Full-timeBenefits:• Dental insurance• Vision insurance• Health insurance• Supplemental Insurance• Paid time off• Paid Holidays• Paid Inclement Weather Days• Opportunity to earn monthly performance bonuses!Schedule:• 8 hour shift• Monday-Friday• 8am-5pmPay:• $16-18/hour plus monthly commissionAlexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email careers@asilpc.com.

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What You Should Know About Client Advocate, Alexander Shunnarah Trial Attorneys

Are you ready to make a real impact while working with a fantastic team? Join Alexander Shunnarah Trial Attorneys as a Client Advocate! Based in the vibrant city of Birmingham, AL, our rapidly growing personal injury law firm is all about providing exceptional legal services with a personal touch. As a Client Advocate, you'll be at the frontline, engaging with potential clients through phone and email, understanding their unique needs, and showing them just how our dedicated team can help. Your role will be pivotal in not just attracting clients, but also ensuring they feel heard and supported during their often challenging times. With an emphasis on empathy and professionalism, you'll find that every conversation matters, and your ability to connect with people will shine through. Working in a fast-paced call center setting, you’ll need to juggle inquiries efficiently while keeping accurate records. We value adaptability and effective communication, and if you thrive under pressure, this could be the perfect opportunity for you! Plus, we foster a culture of teamwork and personal accountability, ensuring that each member plays a critical role in our mission. If you're passionate about helping others and have a knack for sales, we invite you to apply and contribute to our commitment to justice and excellence in client care at Alexander Shunnarah Trial Attorneys.

Frequently Asked Questions (FAQs) for Client Advocate Role at Alexander Shunnarah Trial Attorneys

What are the main responsibilities of a Client Advocate at Alexander Shunnarah Trial Attorneys?

As a Client Advocate at Alexander Shunnarah Trial Attorneys, your primary responsibilities include engaging with potential clients through phone and email, understanding their needs, and communicating how our legal representation can meet those needs. You'll also handle client inquiries, resolve issues, and meticulously document all client interactions to ensure high-quality service. Your ability to connect meaningfully with clients and your proficiency in a dynamic sales environment are key to successful client acquisition.