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Crew Travel Coordinator

Summary

The Crew Travel Coordinator will be responsible for the processing of Allegiant crewmember travel needs for: temporary duty, charter, training, and irregular operations travel accommodations. Such accommodations include, but are not limited to: hotel, air, and ground transportation. Crew Travel Coordinators will also be responsible for ensuring all company processes, procedures, and Collective Bargaining Agreements are followed while preserving the Company’s cost structure and core values.


Visa Sponsorship Available

No


Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED  

Years of Experience: Minimum one (1) year of previous experience in Travel Center and/or industry related functions.

• Flexible schedule required to include holidays, weekends, and shift work.

• Ability to work in a fast paced, high stress environment.


Preferred Requirements

• Proficient in Excel, MS Access, MS Outlook and MS Word.

• Knowledge on Booking Platforms, Sabre experience.

• Customer service experience


Job Duties

• Utilize online booking tool to process crewmember travel requests in conjunction with Collective Bargaining Agreements (CBA).

• Knowledge of Crew member duty and rest requirements.

• Update travel details into the Crew Scheduling System.

• Manage and maintain vendor relationships via phone and email.

• Maintain service level agreements within company standards.

• Constant interaction with Crew Members via phone, email, and JIRA communication.

• Required to maintain professional demeanor and display a high level of customer service.

• Act as a liaison between all crewmembers and corporate management including Inflight, Flight Ops, Training Departments, and Crew Services.

• Reconcile monthly credit cards charges.

• Effective communication and data recording for all transactions.

• Train new hires and fellow team members as needed.

• Other duties as assigned from Crew Services Leadership.


Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.


Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.


EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.


Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs



$17.78 - $22.60 an hour

Hourly Range: $17.78-$22.60


Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

 

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

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Average salary estimate

$41997 / YEARLY (est.)
min
max
$37058K
$46936K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Crew Travel Coordinator, Allegiant

If you're eager to play a vital role in ensuring that Allegiant Air crewmembers can focus on their flying duties without any travel hiccups, the Crew Travel Coordinator position in Las Vegas, NV, might be the perfect fit for you! This dynamic role involves managing all travel arrangements for our talented crew, including temporary duty, training, and charter trips. You'll be responsible for sourcing hotels, booking flights, and organizing ground transportation, all while adhering to company procedures and Collective Bargaining Agreements. With a focus on customer service, you’ll communicate effectively with crew members via phone and email, helping to resolve any travel-related queries while maintaining a high standard of professionalism. If you enjoy a fast-paced work environment and have a knack for working with various booking platforms, especially Sabre, along with experience in Excel and MS Office, this opportunity could be just what you’re looking for. You’ll be a critical liaison between our crew members and corporate management, facilitating smooth communication across departments. Plus, you’ll have the chance to train new hires, further enriching the team experience. A flexible schedule is a must since you will be required to work on holidays and weekends. Join us at Allegiant Air and help keep our crew flying smoothly and efficiently!

Frequently Asked Questions (FAQs) for Crew Travel Coordinator Role at Allegiant
What are the primary responsibilities of the Crew Travel Coordinator at Allegiant Air?

As a Crew Travel Coordinator at Allegiant Air, your primary responsibilities will include managing travel arrangements for crewmembers, such as temporary duty, charter, and training accommodations. This involves booking hotels, flights, and ground transport while ensuring adherence to company policies and Collective Bargaining Agreements.

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What qualifications are needed to become a Crew Travel Coordinator at Allegiant Air?

To qualify for the Crew Travel Coordinator position at Allegiant Air, candidates should have a high school diploma or equivalent and at least one year of relevant experience in travel coordination or similar functions. A combination of education and experience will also be considered, and proficiency in tools like Excel and Sabre is preferred.

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What skills are essential for the Crew Travel Coordinator role at Allegiant Air?

Essential skills for the Crew Travel Coordinator role at Allegiant Air include strong communication abilities, proficiency in booking logistics, and familiarity with travel-related software like Sabre. You should also be adept at maintaining vendor relations and managing service levels effectively.

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How does a Crew Travel Coordinator at Allegiant Air manage vendor relationships?

As a Crew Travel Coordinator at Allegiant Air, managing vendor relationships involves regular communication through phone and email to ensure optimal service for flight crew travel needs, addressing any issues that arise while maintaining professional and courteous interactions.

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What type of work environment can a Crew Travel Coordinator expect at Allegiant Air?

The work environment for a Crew Travel Coordinator at Allegiant Air is typically fast-paced and collaborative, requiring flexibility to handle various shifts in a business office setting. You may encounter moderate noise levels and some physical tasks, such as using a computer for extended periods.

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Common Interview Questions for Crew Travel Coordinator
How do you prioritize tasks as a Crew Travel Coordinator?

When prioritizing tasks as a Crew Travel Coordinator, it's essential to assess the urgency of each request based on crew member schedules and needs. Using tools to organize bookings, maintain communication, and follow up on pending arrangements can help ensure priorities align with operational requirements.

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Can you describe your experience with booking platforms, especially Sabre?

In discussing my experience with booking platforms, I would highlight how I have utilized Sabre for making travel arrangements, including securing flights and accommodations efficiently. Sharing specific examples of troubleshooting any issues while using the software can showcase my proficiency.

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How do you handle stressful situations as a Crew Travel Coordinator?

In stressful situations, I remain calm by focusing on solutions rather than problems. Prioritizing clear communication with crew members and staying organized helps me address their needs promptly, even during busy periods.

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What is your approach to maintaining vendor relationships in the travel industry?

Maintaining vendor relationships involves regular, professional communication, understanding their service offerings, and offering feedback to foster collaborative partnerships. Building rapport can lead to smoother interactions and better problem resolution.

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How would you ensure adherence to company policies and Collective Bargaining Agreements?

To ensure adherence to company policies and Collective Bargaining Agreements, I would stay updated on relevant regulations and integrate them into daily processes. Attention to detail when reviewing travel requests is crucial to maintain compliance.

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How do you keep track of travel arrangements and updates for crew members?

I keep track of travel arrangements and updates using a combination of digital tools for logging requests and regular communication channels with crew. Documenting all interactions ensures that I have all pertinent information readily available.

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What steps do you take to train new hires as a Crew Travel Coordinator?

When training new hires, I begin with an overview of core responsibilities and gradually introduce them to travel booking tools and processes. Encouraging hands-on practice and offering shadowing opportunities helps build their confidence and competence.

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What customer service strategies do you apply in your role?

For customer service strategies, I emphasize active listening, empathy, and quick resolution to crew members' travel concerns. Creating a positive experience can greatly enhance their working relationship with the travel coordination team.

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Describe a time you solved a challenging travel issue for a crew member.

In resolving a challenging travel issue, I would narrate a specific situation where I encountered a booking conflict. Detailing the steps I took to find a last-minute solution and how I communicated with the crew member can showcase my problem-solving skills.

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Why do you want to work as a Crew Travel Coordinator for Allegiant Air?

Expressing my desire to work as a Crew Travel Coordinator for Allegiant Air stems from my passion for supporting the travel needs of flight crew and contributing to the efficiency of operations. I admire Allegiant's commitment to its team's well-being and hope to further enhance that through my role.

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Full-time, on-site
DATE POSTED
January 3, 2025

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