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Veterinary Practice Manager

Company Description

Bellevue Animal Clinic is a well-established, progressive, fast paced 3 doctor small animal practice located in Little Rock, AR. We have developed strong relationships with our clients.  We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full body and dental radiology, Ultrasonography, Medical and/or Vacation Boarding and more. We are proud to be accredited by the American Animal Hospital Association.

Bellevue Animal Clinic is located in the capital city of Arkansas.  Little Rock is a small city with many opportunities, making it an ideal area to raise a family! Popular activities in the area include biking, hiking, hunting, and fishing - as the outdoors are all around us.  Little Rock is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here

Job Description

We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

  • Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
  • Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
  • Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
  • Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
  • Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
  • Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
  • Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
  • Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
  • Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
  • Ensuring that pet owners' complaints are promptly addressed and resolved.
  • Strong client service skills.
  • Preparing employee work schedules and managing the office staff.
  • Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
  • Answering telephone calls in a polite and professional manner.
  • Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
  • Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
  • Ensure payroll is completed and submitted accurately and in a timely manner.
  • Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
  • Promptly notifying the appropriate veterinary staff of emergency cases.
  • Interviewing suitable office staff candidates and providing training to office employees as needed.
  • Perform other duties as assigned

Qualifications

Qualifications:

  • Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
  • knowledgeable in veterinary medicine terminology and how to run a veterinary hospital 
  • Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset
  • Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

Pay: $45-60k DOE

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
  • Employee Assistance Program 
  • Paid Vacation and Sick Time for ALL Employees 
  • Paid Bereavement Program 
  • Paid Parental Leave Program  
  • Competitive Compensation  
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program 
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster 
  • Career Development Opportunities 
  • Referral Bonus Program for most positions! 
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
  • Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/

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Average salary estimate

$52500 / YEARLY (est.)
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$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Veterinary Practice Manager, Alliance Animal Health

Welcome to Bellevue Animal Clinic, where we are seeking a Veterinary Practice Manager to join our dynamic team in Little Rock, AR! As a key player at our well-established clinic, you'll be at the forefront of ensuring that our practice runs smoothly and efficiently. You will be responsible for overseeing all office administration procedures, from managing inventory and coordinating staff schedules to resolving conflicts amongst team members. If you have a knack for multitasking and possess strong leadership skills, you'll thrive in this role. Your responsibilities will include hiring new staff, training them to ensure excellence, and being the friendly face for pet owners as you address their questions regarding clinic policies and costs. With your compassion, organization, and effective communication skills, you’ll help create a welcoming environment for both pets and their owners. Bellevue Animal Clinic prides itself on delivering top-notch care, so we are looking for someone who shares our commitment to quality and customer service. If you're passionate about animal care and ready to make a difference in our community, we’d love for you to apply! Plus, Little Rock is a fantastic place to call home with plenty of outdoor activities to enjoy during your downtime. Join us and help us continue to build strong relationships with our clients while ensuring our team operates at its best.

Frequently Asked Questions (FAQs) for Veterinary Practice Manager Role at Alliance Animal Health
What are the key responsibilities of a Veterinary Practice Manager at Bellevue Animal Clinic?

The Veterinary Practice Manager at Bellevue Animal Clinic is responsible for overseeing the daily operations of the clinic, which includes managing office administration procedures, handling inventory controls, coordinating schedules, training staff, and ensuring high-quality customer service.

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What qualifications are required for the Veterinary Practice Manager position at Bellevue Animal Clinic?

To be considered for the Veterinary Practice Manager role at Bellevue Animal Clinic, candidates should have at least 1 year of management experience or 3 years of veterinary experience. An in-depth knowledge of veterinary medicine terminology and practice operations is essential.

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How does Bellevue Animal Clinic support career development for Veterinary Practice Managers?

Bellevue Animal Clinic offers various career development opportunities for Veterinary Practice Managers, including a continuing education allowance, tuition assistance programs, and access to a CVA/CVT/CVPM partnership through Penn Foster to help enhance your skills.

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What kind of work environment can a Veterinary Practice Manager expect at Bellevue Animal Clinic?

At Bellevue Animal Clinic, the work environment is team-oriented and supportive. The practice is known for its strong relationships with clients and staff, offering a fast-paced but friendly atmosphere where collaboration is key to operating efficiently.

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What benefits does Bellevue Animal Clinic offer to Veterinary Practice Managers?

Bellevue Animal Clinic provides a comprehensive benefits package, including competitive pay between $45-60k based on experience, health, dental, and vision insurance, paid vacation and sick time, as well as retirement and continuing education opportunities.

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Common Interview Questions for Veterinary Practice Manager
What experience do you have in managing a veterinary practice?

In answering this question, highlight your previous management roles, describe the size and scope of the veterinary practice you managed, and discuss any specific challenges you overcame while leading your team.

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How would you handle a conflict between two team members?

Discuss your approach to conflict resolution, emphasizing the importance of open communication, mediation skills, and how you would work to find a solution that maintains team harmony and professionalism.

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What strategies would you implement to improve client satisfaction?

Outline specific strategies you believe are effective, such as gathering feedback from clients, implementing new customer service training, and continually monitoring client interactions to ensure a positive experience.

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Can you describe your experience with inventory management?

Share your background in inventory management, including techniques you've used to maintain optimal stock levels and how you've dealt with suppliers to get the best prices and supplies for the practice.

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How do you prioritize tasks in a busy veterinary clinic?

Explain your method for prioritizing tasks, perhaps discussing how you identify urgent issues versus routine tasks and how you delegate responsibilities to ensure everything is addressed efficiently.

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What do you believe are critical skills for a Veterinary Practice Manager?

Talk about your understanding of management skills required in a veterinary practice such as leadership, communication, organization, multitasking, and compassion, and provide examples of how you've demonstrated these skills.

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How do you handle complaints from pet owners?

Illustrate how you would listen to the pet owner's concerns, show empathy, and work on a solution that addresses their complaint while ensuring a positive relationship is maintained.

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Describe your leadership style.

Provide insight into your leadership style, whether it’s collaborative, authoritative, or transformational, and give examples of how this style has been effective in your previous roles in managing teams.

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How do you keep up to date with the latest practices in veterinary care?

Discuss your dedication to continuous education in the veterinary field, whether it’s attending conferences, taking courses, or networking with other professionals in the industry.

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Why do you want to work at Bellevue Animal Clinic?

Reflect on what specific aspects of Bellevue Animal Clinic appeal to you, such as their commitment to high-quality pet care, the supportive team culture, or their accreditation by the American Animal Hospital Association.

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DATE POSTED
December 24, 2024

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