Job details

Customer Service Coordinator (Spanish)

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Hours: 10:00am - 6:30 or 7pm EST

Excellent interpersonal, verbal, and written communication skills in Spanish.

Proficient typing skills required.
Organized with attention to detail.
Ability to multitask.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Proficient in Microsoft Office Suite or related software.

Education/Experience:

High School diploma or equivalent.
Customer service experience preferred.
Data entry experience preferred.
Experience using ERP and CRM systems preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 32 pounds unassisted.

Duties/Responsibilities:

Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
Maintains accurate records of customer interactions and transactions.
Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
Coordinates shipments to ensure customer satisfaction.
Prepares necessary reports for customer service department.
Performs other related duties as assigned.

Competitive wages and increases
Paid time off that begins to accrue immediately
Paid holidays
Healthcare, dental, and vision insurance
Clean, safe working conditions
Climate controlled (72° year-round)
Bonus incentive program
401k Plan with a generous company match
Apprenticeship program
Tuition assistance program

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Customer Service Coordinator (Spanish), Allied Machine & Engineering

At Allied Machine & Engineering, a leader in manufacturing precision hole-making and finishing cutting tool systems, we’re on the lookout for a dynamic Customer Service Coordinator who is fluent in Spanish. If you thrive in a fast-paced environment and have a knack for addressing inquiries and resolving complaints, then this role might just be perfect for you! As a Customer Service Coordinator, you will act as the frontline hero for our customers, ensuring they receive the best support possible. Your day-to-day will involve maintaining and organizing customer orders, documenting changes, and coordinating shipments to exceed customer expectations. We value your efforts with competitive wages, a fantastic benefits package including healthcare, and a supportive working environment. You’ll have the chance to showcase your superb communication skills while building enduring relationships with our customers. If you are proficient in Microsoft Office Suite, have excellent typing skills, and love multitasking in an organized manner, come join our friendly team where your contributions will truly make a difference. With flexible hours from 10:00 am to 6:30 or 7:00 pm EST, why not take the leap and see what incredible opportunities await at Allied Machine & Engineering?

Frequently Asked Questions (FAQs) for Customer Service Coordinator (Spanish) Role at Allied Machine & Engineering

What does the Customer Service Coordinator role at Allied Machine & Engineering entail?

The Customer Service Coordinator position at Allied Machine & Engineering focuses on assisting customers by addressing inquiries, resolving complaints, and building solid relationships to ensure satisfaction. You’ll manage orders, document changes, and coordinate shipments, providing exceptional service throughout the process.