Job details

Head of Customer Success

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software.

We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

Role Summary:

We’re looking for an experienced Head of Customer Success to lead our newly founded Customer Success team. This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team’s strategic capabilities. The ideal candidate has a proven track record in managing and growing high-performing Customer Success teams, excels in executive communication, and can navigate complex customer relationships with a strong mix of technical and commercial acumen.

What You’ll Do:

Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.
Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.
Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.
Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.
Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.
Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.
Be accountable for customer retention, with a track record of successfully managing GRR

What We’re Looking For:

10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.
Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.
Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.
Proven experience in customer success operations, including experience with Salesforce (preferred but not required).
Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.
Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

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Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Head of Customer Success, Notable

At Notable, we're on the cutting edge of intelligent automation in healthcare, and we're looking for a passionate Head of Customer Success to join our team in San Mateo. In this exciting role, you'll be at the forefront of transforming the healthcare landscape, ensuring that our innovative solutions drive patient acquisition and retention while alleviating the burdens faced by healthcare personnel. As the Head of Customer Success, you’ll lead a newly founded team dedicated to enhancing customer experiences. Your experience in managing high-performing teams will be crucial, as you'll establish effective operational foundations, refine our tools and processes, and build a culture of excellence focused on client satisfaction. With a strong blend of technical and commercial insight, you’ll navigate complex relationships, guide our talented team, and tackle high-stakes challenges. Your collaboration with cross-functional teams will be key to enriching the overall customer journey, and fostering long-lasting partnerships with key accounts is a must! Plus, your keen financial acumen will help align strategies with customers' and our organizational goals, ultimately driving retention and success in the healthcare sector. At Notable, we believe that fresh ideas are the roots of innovation and growth - so if you're ready to tackle the challenges of the healthcare system with a diverse group of talented professionals, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Head of Customer Success Role at Notable

What responsibilities does the Head of Customer Success have at Notable?

The Head of Customer Success at Notable is responsible for leading a newly established team, developing operational strategies, and standardizing customer success practices. This includes building a high-performance team, refining processes, acting as an escalation point for customer issues, and collaborating with different departments to enhance customer experiences.