Customer Liaison (32+ hours/week)

The Customer Liaison at California Closets plays a crucial role in ensuring an exceptional brand experience for clients. This position involves managing appointment scheduling, communicating with customers to set up consultations, and serving as a friendly face in the showroom. The aim is to provide top-notch customer service while contributing to a seamless workflow within the team.

To be considered for the Customer Liaison role at California Closets, candidates should ideally have 1-2 years of experience in administrative and/or customer service roles, especially within the home renovations or luxury brand environment. An Associate's Degree in business administration or accounting is preferred. Additionally, strong organizational and time management skills are essential.

California Closets provides an appealing benefits package for their Customer Liaison position, including health insurance covering medical, dental, and vision needs, paid time off, sick days, and a 401K retirement plan with a company match. These benefits highlight our commitment to enhancing your work-life balance and supporting your career journey.

A typical day for a Customer Liaison at California Closets involves a mix of customer interactions, scheduling appointments, managing inquiries, and maintaining a welcoming showroom environment. You will collaborate with the Centralized Scheduling team while ensuring every visitor feels valued and informed about our services.

Yes! While not mandatory, experience in the home renovations industry is highly beneficial for the Customer Liaison role at California Closets. Familiarity with the nuances of construction and luxury brands will enhance your ability to assist customers more effectively and provide them with tailored solutions.

To thrive as a Customer Liaison at California Closets, essential skills include excellent organization, attention to detail, effective communication, and a strong customer service orientation. Being tech-savvy and comfortable with various business systems will also significantly benefit your performance in this fast-paced role.

California Closets is committed to fostering professional growth, offering numerous promotional opportunities for a Customer Liaison. By demonstrating strong performance and a passion for our brand, you can open doors to advanced roles within our organization, contributing to your career development.

In such cases, it's crucial to listen actively to the customer's concerns and empathize with their feelings. Acknowledge the issue and assure them that you will work to resolve it promptly. Offering solutions or compensations can also help mend the relationship and demonstrate your commitment to customer satisfaction.

To effectively prioritize tasks, I rely on a combination of creating to-do lists and using task management tools. Regularly assessing the urgency and importance of each task allows me to focus on high-impact activities first while keeping a transparent flow of communication with the team about priorities.

In my previous roles, I have managed extensive calendars, coordinating appointments for multiple team members while ensuring no double-bookings occurred. I utilized various software tools for scheduling and developed methods for confirming appointments with customers to maximize client satisfaction.

The most crucial aspect of customer service is building trust and rapport with customers. When customers feel heard and valued, they are more likely to return and recommend the brand to others. Consistency in communication and a proactive approach to problem-solving are key elements in achieving this.

To stay organized while handling multiple inquiries, I utilize checklists and digital management tools to track and prioritize customer requests. I also set aside dedicated times for follow-ups, ensuring timely communication without compromising the quality of service.

I prioritize transparency and regular check-ins with team members to ensure clear communication. Utilizing shared tools for project updates and scheduling helps keep everyone aligned and aware of each other's roles and responsibilities within the team.

In a previous role, a customer was extremely dissatisfied with a significant delay. I took the initiative to not only expedite the process but also organized a small gesture of appreciation, providing them with complimentary refreshments while they waited. This enhanced their overall experience and resulted in positive feedback.

I am drawn to California Closets' commitment to quality and customer experience, as well as its innovative approach to home organization. Working as a Customer Liaison will allow me to blend my passion for design with my skills in customer service, making a direct impact on customers' lives.

In high-pressure situations, I remain composed and focused on prioritizing tasks. I establish clear timelines and break larger projects into manageable steps, allowing me to meet deadlines without feeling overwhelmed. Maintaining open communication with my team members is also vital in these moments.

I anticipate that my role as a Customer Liaison at California Closets will provide ample opportunities for growth, allowing me to learn from seasoned professionals and expand my knowledge in customer relations. I also hope to evolve into advanced roles that leverage my strengths while continuing to enhance customer experiences.