Customer Liaison (32+ hours/week)

The main responsibilities of a Customer Liaison at California Closets include assisting with appointment scheduling for Design Consultants, handling communications with customers via phone, email, or text, and greeting clients who visit the showroom. The role also involves maintaining showroom cleanliness and keeping accurate scheduling records in coordination with the Centralized Scheduling team.

To qualify for the Customer Liaison position at California Closets, candidates should have 1-2 years of administrative or customer service experience, preferably in the home renovation or luxury brand sector. An Associates Degree in business administration or relevant experience in calendar management and scheduling is preferred. Strong organizational skills and a tech-savvy nature are also essential.

Customer Liaison employees at California Closets enjoy a range of benefits including health insurance (medical, dental, and vision), paid time off (PTO), holidays, a 401K retirement plan with company match, and numerous opportunities for career advancement within the company.

While prior experience in luxury brands is preferred for the Customer Liaison role at California Closets, it is not strictly necessary. The key is having relevant customer service or administrative experience, as well as a positive attitude and attention to detail which can be successfully demonstrated through other experiences.

California Closets ensures a positive customer experience through the Customer Liaison position by encouraging friendly and proactive communication, efficient appointment scheduling, and a welcoming showroom environment. This role is designed to be the first point of contact and to create a connection with clients, ensuring that their journey toward transforming their space starts off right.

In explaining your experience in customer service during the interview for the Customer Liaison role, focus on specific examples of past interactions where you positively impacted the customer's experience. Discuss your ability to handle inquiries, resolve issues, and maintain a customer-first mindset, emphasizing how these experiences have prepared you for the role at California Closets.

When addressing your time management strategies in the interview, outline specific techniques such as prioritizing tasks, using scheduling tools, or setting deadlines for yourself. Sharing examples from past roles where you've successfully managed multiple responsibilities simultaneously will demonstrate your capability for the Customer Liaison position.

In response to how you would handle an unhappy customer regarding appointment scheduling, emphasize your listening skills and ability to empathize with the customer's concerns. Explain that your approach would involve actively listening, apologizing for any inconvenience, and quickly finding a solution, showcasing your focus on maintaining a positive customer experience.

When asked about going above and beyond for a customer, provide a specific instance that highlights your dedication and problem-solving skills. Explain the challenges you faced and the steps you took to exceed expectations. This demonstrates your potential to bring the same level of commitment to California Closets.

Discuss the tech tools you have previously worked with, such as Salesforce, Microsoft Office, or other scheduling software relevant to the Customer Liaison role. Highlight your adaptability and eagerness to learn new platforms, as this shows you’re equipped to handle the different systems used at California Closets.

When asked why you want to work for California Closets, share your passion for interior design and customer service, along with your admiration for the company's reputation in creating quality custom solutions. This conveys that your values align with the company’s vision for delivering exceptional customer experiences.

To ensure accuracy in scheduling appointments, emphasize your attention to detail and organizational skills. You might mention using checklists or digital tools for tracking bookings, maintaining clear communication with customers, and consistently confirming details before finalizing appointments.

In detailing your experience with cancellations or rescheduling, explain your ability to handle such situations with professionalism and understanding. Discuss the importance of prompt communication with clients and having a system in place to minimize disruptions for both the customer and the scheduling team.

When addressing how to handle multiple customers needing assistance, talk about prioritization and effective multitasking. Explain how you’d assess the urgency of each customer's needs and use your time management skills to provide attentive service while maintaining a calm demeanor.

When discussing teamwork during the interview, mention a specific project or goal where you collaborated with others. Highlight your role, how you contributed to the team's success, and the importance of communication and support within a team setting, showcasing your compatibility for the Customer Liaison role at California Closets.