Armed Security Shift Supervisor - job 2 of 2

As an Armed Security Shift Supervisor at Allied Universal®, your main responsibilities include supervising security staff, coordinating security operations during your shift, acting as a liaison between site management and security officers, and ensuring that appropriate training and support are provided to your team. Your role is crucial in delivering exceptional security services and maintaining a safe environment for both clients and personnel.

To qualify for the Armed Security Shift Supervisor position at Allied Universal®, candidates must be at least 21 years of age, have a high school diploma or equivalent, and possess an Armed Virginia DCJS License with Firearm Endorsement. Additionally, you’ll need 2+ years of experience in armed security, military, or law enforcement, alongside effective communication and interpersonal skills to work effectively with various stakeholders.

The work schedule for an Armed Security Shift Supervisor at Allied Universal® typically includes full-time hours with specific shifts from Wednesday 4pm-12am, and Saturday and Sunday from 10pm-6am, totaling 32 hours per week. This structured schedule offers both routine and predictability while allowing you to balance your life outside of work.

Allied Universal® places a strong emphasis on training for its Armed Security Shift Supervisors. You will receive training focused on technical skills relevant to security operations, as well as customer service training to enhance your interactions with clients and the public. Moreover, on-the-job training will help you develop your leadership skills and understanding of safety programs crucial for the role.

Career advancement opportunities for Armed Security Shift Supervisors at Allied Universal® are promising! With your proven experience in security supervision, you may have the chance to move up to higher supervisory roles, such as Area Manager or Operations Manager. Your ability to lead a team effectively and demonstrate exceptional service will play a crucial role in your career growth within the company.

In your response, emphasize your approach to conflict resolution by highlighting your communication skills and ability to mediate. You can discuss how you would facilitate a discussion between the parties involved to identify the issues and reach a solution that works for everyone while maintaining team morale.

When answering this question, detail the systematic steps you would undertake, such as assessing the situation, ensuring the safety of individuals, contacting emergency services if necessary, and implementing your training in crisis management. Highlight your calm demeanor and how crucial communication is during emergencies.

Use this opportunity to share a specific instance where you went above and beyond for a client or customer. Explain the situation, your actions, and the positive outcome, demonstrating your commitment to providing exceptional customer service even in a security-focused role.

Your answer should focus on qualities such as strong leadership, effective communication, attention to detail, and the ability to handle stressful situations. Elaborate on how these qualities contribute to maintaining a safe and secure environment while ensuring top-notch service delivery.

Discuss your ability to assess the urgency of tasks and make quick decisions based on security protocols. Explain how prioritizing safety and communication with your team helps ensure effective operations, even during high-pressure situations.

In your response, highlight your approach to onboarding new team members, including any mentorship roles you have undertaken. Discuss specific training techniques you used to ensure they understood their responsibilities while focusing on safety and service quality.

Explain your knowledge of safety regulations and how you stay informed about any updates. Discuss the protocols you implement to ensure compliance and how you monitor staff to promote a culture of safety within your team.

When addressing this question, discuss tools and strategies you use for organization, such as checklists, schedules, or technology. Mention how these measures help you manage time effectively and oversee several responsibilities simultaneously.

Your answer should demonstrate your commitment to upholding security standards. Explain your process for reporting and addressing violations, emphasizing how you would approach the situation professionally and ensure that corrective actions were implemented promptly.

In your response, express your enthusiasm for the company's commitment to community safety and the supportive work culture. Discuss how your values align with those of Allied Universal® and how you believe you can contribute positively to the team and their mission.