Director of Strategic Initiatives for Card Operations
General information
Ally and Your Career
The Opportunity
Ally Credit Card is looking for an experienced leader to join the credit card team to develop implementation plans for Card Operations related to strategic initiatives while helping to build best-in-class operations platform to support accelerated Ally Card growth. We are looking for a candidate with a deep understanding of credit card operations and experience in scaling credit card operations. The potential candidate should have the ability to manage multiple projects and collaborate cross-functionally with other critical teams to ensure operational excellence and efficiency. Our ideal candidate has cross functional expertise in card operations, managing projects/timelines, understanding of card related platforms/technology, is always willing to challenge established assumptions, and can develop a strategic vision for the future that helps support the broader Card team goals.
The Work Itself
- Strong working knowledge of Ally Card strategic plan and direct impacts on card operations and technology
- Develop and implement a strategy to help scale credit card operations within our existing operating model with a focus on providing excellent customer support and expanding digital servicing in a highly efficient manner
- Provide project management and business analysis skills to support Ally Card platform/servicing model evaluation
- Manage projects including creating project plans, communication with senior leaders, manage follows for internal team and critical 3rd parties, and faciliate timely decisions managing project plan
- Conduct ongoing analyses of all processes and vendors to identify and implement measures that increase operational efficiency and identify key gaps
The Skills You Bring
- Bachelor’s degree
- Minimum of 7+ years of experience in one or more of the following areas: customer support, credit card operations, and card fulfillment
- Demonstrated ability to work autonomously with ability to research information and synthesize a fact-based story/options
- Experience managing a multi-channel customer support program at scale
- Proven record of managing complex, multi-generational projects
- Familiarity with card related technology and platforms
- Intermediate to advanced skills running cost benefit analyses and modeling for owned operational expenses
- Strong leader and communicator who enables their team and peers to achieve success
- Experience working with (and ability to influence) matrix partners that impact change capability, such as IT, Compliance, Legal, Vendor Management and Operations.
- Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker with strong attention to details
- Strong presentation skills, including ability to articulate complex problems in concise, simple message
How We'll Have Your Back
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Be a relentless ally for your financial well-being.
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