Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager - Colorado image - Rise Careers
Job details

Customer Success Manager - Colorado

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Alma Technologies is seeking a Customer Success Manager based in Colorado to enhance customer satisfaction and advocate for educators using their cloud-based student information system. The role involves building relationships with K-12 school districts, addressing customer needs, and driving user engagement for Alma's services.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key responsibilities include being the primary point of contact for K-12 school district customers, leading regular reviews, facilitating renewals, enhancing customer engagement, and conducting training sessions for Alma's features.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Strong communication skills, both oral and written; detail-oriented; organizational and time management abilities; and proficiency in Excel are essential, along with a passion for customer interaction.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: A Bachelor's degree or equivalent experience, along with experience in a K-12 setting, is preferred. Candidates should exhibit self-motivation, interpersonal skills, and the ability to manage multiple projects.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: This position is based in Colorado, with potential travel to school districts within the state for onsite visits as needed.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: $60000 - $70000 / Annually



Summary 

Alma is a cloud-based student information system (SIS) that supports K-12 administrators, teachers, parents, and students. We are a passionately driven team with the mission to provide this resource to every school.

We are looking for a Customer Success Manager who is passionate about empowering educators and using technology. We love to talk to our customers, so excellent written and oral communication skills are critical. You will be the main point of contact for your customers ensuring they are getting the most value out of Alma. It is essential to understand your customers and the successes they have had in order to turn them into customer advocates who want to spread the word of Alma to their peers. We are especially interested in candidates who have experience working in schools and understand both the joy and the burden educators feel daily. This role plays a critical role in the overall success of the support team and the assurance of customer satisfaction and success.

Customer Success Manager Role: 

Key Responsibilities: 

  • Must be based in Colorado. 
  • Customer Ownership: act as the main point of contact for public school district customers with questions, requests, or troubleshooting problems in order to provide solutions that align with their high level goals.
  • Customer Relationship Building: Understand your customer’s objectives and develop and maintain customer roadmaps to achieve those objectives; lead regularly scheduled Quarterly Business Reviews (QBRs) that align with the district’s objectives. 
  • Customer Communication: keep customers updated on the steps being taken to resolve their issue or service request. 
  • Reduce Churn: share new features in Quarterly Business Reviews to increase usage, analyze feedback results; encourage/collect referrals and reviews within the state network.
  • Customer Engagement: proactively reach out to customers to spark engagement, strategize ways to increase feature usage, and seek Alma champions and referral partners. Offer new feature demos to users to increase user adoption and earn commission. 
  • Customer Renewals: facilitate renewal discussions in order to determine a long term plan for using Alma and what features best meet the district’s needs. 
  • Customer Advocacy: stay connected with clients often enough to understand their current and future needs, and encourage them to share their successes via webinars, lunch and learns or speaking at conferences. 
  • Customer Partnership: track relationships in sufficient detail so that leadership, salespeople and the marketing department can access information and match customer needs with product plans and offerings.

Universal Responsibilities: 

  • Customer Training: schedule and teach users how to use Alma’s features 
  • Customer Onsite Visits: schedule and visit school districts in territory when applicable.
  • Employee Responsibility: maintain department standards for attendance, coverage, and team responsibilities. 
  • Employee Honesty:  access Alma production customer data in live sites while adhering to the practices and procedures outlined in the company security handbook.

Education and Experience

  • Bachelor's degree or equivalent work experience 
  • Experience in a K-12 setting 
  • Strong Communication skills, both oral and written 
  • Detail-oriented; strong organizational and time management skills 
  • Fluent in Excel 

Desired Knowledge, Skills, and Abilities 

  • Energetic and self-motivated
  • Strong interpersonal skills and ability to thrive in a fast-paced, team environment 
  • Ability to manage multiple projects at a time while paying close attention to detail 
  • Ability to work independently and as part of a team  

  • Technologically adept, utilizing modern computer business systems (Google, Slack, JIRA, etc.) 
  • Openness and willingness to learn
  • Analytical mindset with the ability to solve complex issues.
  • A passion for interacting with customers and building the Alma community

Salary: $60,000-70,000 Base OTE: $80,000-90,000

Studies have shown that people from historically underestimated groups are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We know from experience and past hires that the best person for this role will likely only check some boxes listed here. We encourage you to apply, even if you don't believe you meet all the qualifications described.

Alma Technologies is an Equal Opportunity Employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

All Alma team members receive health benefits, a retirement account, significant paid time off and holidays.

Average salary estimate

$65000 / YEARLY (est.)
min
max
$60000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Become a Per Diem Medical Assistant at Schweiger Dermatology Group, a top dermatology practice dedicated to patient care.

Photo of the Rise User

Seeking an enthusiastic Associate Client Success Manager to join our innovative team at Consensus and help drive growth for our SMB accounts.

Photo of the Rise User

As a Certified Medical Assistant at Hackensack Meridian Health, you will play a vital role in providing care and support to patients in a collaborative environment.

Photo of the Rise User
Posted 7 days ago

Lead the digital and low touch customer success strategy at Proofpoint, focusing on maximizing customer value in a rapidly evolving cybersecurity landscape.

Photo of the Rise User

Join Parkland Health as a Patient Care Assistant and make a meaningful impact in the lives of patients and their families in a supportive healthcare environment.

Photo of the Rise User

Join CentraState Healthcare System as a CT Technologist, where you will operate advanced imaging technology and train the next generation of healthcare professionals.

Photo of the Rise User

Enhabit Home Health & Hospice is looking for a dedicated RN Clinical Team Leader to ensure high standards of home health services.

Photo of the Rise User
Qantas Group Hybrid Melbourne, Victoria, Australia
Posted 9 days ago

As Jetstar's Technical Operations Support Analyst, you'll lead innovative AI solutions in customer service for our dynamic team.

Photo of the Rise User

Become an essential part of the Bone Dry Roofing team as a Customer Service Representative, delivering exceptional service while handling client communications.

Photo of the Rise User
Posted yesterday

Become a vital part of Titan Cloud's support team as a Customer Experience Representative, helping clients streamline operations and enhance service quality.

Photo of the Rise User
Posted 21 hours ago

Join REPAY as a Payments Specialist where you'll help streamline payment processes in a fun and dynamic working environment.

Photo of the Rise User
Posted 8 days ago

Join Foster Farms as a Customer Service Representative, where you'll play a key role in delivering exceptional service to our valued clients.

Photo of the Rise User
GameStop Hybrid 430 W Wekiwa Rd Sand Springs, OK 74063
Posted 10 days ago

Become an integral part of GameStop’s mission by ensuring a top-notch shopping experience as an Assistant Store Manager.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning
Photo of the Rise User
10 people applied to Customer Success Manager at EOS
Photo of the Rise User
Someone from OH, Springfield just viewed Software Engineer, Teachers Pay Teachers at IXL Learning
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Director of Demand Generation at MinIO
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Fairborn just viewed Senior Project Manager at Complex