Operations & Visual Manager - Old Orchard

The Operations & Visual Manager at Alo in Skokie is tasked with implementing the operational and visual strategy of the store. Key responsibilities include managing inventory, overseeing labor planning, ensuring accuracy in visual merchandising, executing operational processes, and maintaining a customer-ready environment. This role demands constant engagement on the sales floor and back of house, making it vital for efficient store operations.

To qualify for the Operations & Visual Manager position at Alo Yoga, candidates should possess 3-5 years of leadership experience in retail or a related field. It's essential to have strong knowledge of MS Office, particularly Excel, along with exceptional communication and interpersonal skills. A knack for multitasking and a commitment to adhering to Alo's guiding principles are also critical for success in this role.

The Operations & Visual Manager plays a crucial role in improving store performance by analyzing operational data, managing inventory accuracy, and optimizing labor resources. They work closely with the General Manager to develop strategies that enhance sales, elevate the customer experience, and ensure that visual and operational standards align with Alo's brand ethos, ultimately leading to increased profitability.

As an Operations & Visual Manager at Alo, employees are offered a competitive compensation package that includes a generous employee discount on products, a clothing allowance, and access to wellness benefits such as free yoga classes and Alo Moves. Additionally, full-time staff are eligible for comprehensive medical, dental, and vision plans, a 401K with company matching, and monthly store incentives, ensuring a well-rounded employment experience.

The schedule for the Operations & Visual Manager at Alo Yoga is designed to support business needs and team availability. Full-time employees are expected to be available for opening, closing, and weekend shifts. Flexibility during the company's high-demand periods, particularly around the holidays, is also required, ensuring consistent store performance and excellent customer service.

In this role, I would prioritize tasks by aligning with the store's operational goals, focusing first on customer readiness, followed by inventory management, and visual merchandising. Regularly assessing business performance metrics will also inform my daily priorities, ensuring that I respond to immediate needs while planning for long-term success.

Absolutely! In my previous roles, I have overseen inventory management processes that include accurate counts, audits, and implementing systems to address discrepancies. My focus has always been on ensuring that product availability aligns with customer demand while minimizing excess stock and loss.

To ensure my team meets visual merchandising standards, I would conduct regular training sessions, provide constructive feedback, and leverage data to track performance. Setting clear expectations and fostering an environment of open communication allows my team to understand and meet Alo’s high visual standards effectively.

Improving team performance starts with open communication and individual coaching. I would assess each team member's strengths and areas for development, then set targeted performance goals. Regularly reviewing progress and celebrating achievements fosters motivation and accountability.

I believe in addressing customer complaints promptly and empathetically. My approach involves actively listening to the customer, acknowledging their issue, and providing a resolution that aligns with Alo's commitment to exceptional customer service. Following up to ensure satisfaction is also crucial.

In my previous experience, I faced a sudden inventory shortage during a peak sales period. I swiftly contacted suppliers for expedited deliveries and implemented tactical sale strategies to manage customer expectations. This experience taught me the importance of versatility and effective communication during challenges.

I would analyze historical sales data to forecast labor needs during peak and off-peak seasons. By aligning staffing levels with anticipated demand, I ensure a seamless shopping experience. Additionally, maintaining open communication with the team about their availability is essential for creating an adaptable schedule.

My management style is both supportive and results-driven. I believe in empowering my team by providing them with the tools and feedback they need to succeed. I also emphasize the importance of collaboration and open communication, fostering a positive and productive work environment.

I stay updated on retail trends by following industry publications, participating in workshops, and engaging with networks of retail professionals. This continuous learning helps me to implement innovative strategies that enhance store operations and meet customer expectations.

I admire Alo’s mission of promoting mindful movement and community well-being. The unique combination of retail and wellness resonates deeply with my values. I’m motivated to lead a team that shares these values and contribute to Alo’s vision while driving operational excellence.