Operations Associate (Full-Time) - Santa Monica

The Operations Associate at Alo in Santa Monica is responsible for driving operational efficiency within the store. Key responsibilities include executing inventory management processes for accuracy, supporting operational functions like receiving and shipment processes, maintaining strong visual standards, and ensuring a safe and efficient environment. You’ll closely collaborate with the Operations & Visual Management team to address inventory accuracy issues and enhance customer satisfaction.

To become an Operations Associate at Alo, candidates should have at least 1 year of experience in a client-centric sales and operational environment. Physical requirements include the ability to lift and move up to 50 pounds and remain active throughout the shift. Additionally, a passion for delivering exceptional customer experiences and a self-motivated attitude are essential for success in this role.

As a full-time Operations Associate at Alo, you’ll need to have open availability across 7 days a week, with hours ranging from 32 to 40 per week. This role requires you to be available during peak holiday times, particularly from American Thanksgiving through the New Year, ensuring that our store operations meet the high demand of the season.

The Operations Associate role at Alo comes with several exciting perks, including a generous employee discount on Alo Yoga products and free access to Alo Moves with hundreds of streaming fitness classes. Additionally, full-time employees are eligible for competitive medical, dental, and vision plans, a monthly store incentive bonus, and a 401K program with company matching. Enjoy a clothing allowance and free yoga classes at any Alo Sanctuary as well!

The Operations Associate plays a crucial role in embodying Alo’s mindful movement philosophy by fostering a positive and efficient retail environment. By managing inventory effectively, maintaining strong visual merchandising standards, and prioritizing customer satisfaction, the Operations Associate helps create an inviting space where the principles of mindful practice translate from the yoga mat to everyday interactions.

In your response, highlight specific examples of inventory management responsibilities in your previous roles. Be sure to discuss how you tracked inventory levels, addressed discrepancies, and collaborated with team members to optimize processes.

Discuss your method for assessing priorities based on customer needs and business goals. Mention tools or strategies you use, such as checklists or quick team huddles, to maintain clear communication and efficiency.

Share specific instances where you went above and beyond to meet customer needs. Emphasize your ability to listen actively, resolve issues swiftly, and create a positive shopping experience that aligns with Alo's values.

Illustrate your conflict-resolution approach by describing past experiences where you mediated and resolved disagreements among team members. Emphasize the importance of empathy, active listening, and finding common ground.

Explain your familiarity with visual merchandising techniques and how you maintain them. Provide examples of how you’ve set up displays, arranged products, and ensured the sales floor reflects the store's brand identity.

Express your alignment with Alo's mission and values related to mindful movement and community. Highlight your enthusiasm for the retail environment and how you believe the role will allow you to contribute positively while pursuing personal growth.

Acknowledge potential challenges like high customer volume or peak seasons, and share how you manage stress and stay focused. Discuss strategies you use to maintain productivity and a positive attitude during tough times.

Mention your awareness of safety protocols and the importance of maintaining cleanliness. Share examples of how you have initiated safety checks, engaged with customers, and created an inviting atmosphere.

Discuss your experience in monitoring and analyzing sales metrics. Provide an example of a time when you used data to adjust strategies and achieve better results, emphasizing your focus on continuous improvement.

Share a specific situation where a change occurred, such as seasonal shifts or policy updates. Detail how you adapted quickly, maintained productivity, and supported your team during the transition.