General Manager

The General Manager at POPCHEW is responsible for managing daily restaurant operations to ensure superior service and guest satisfaction. This includes hiring, training, and coaching team members, overseeing inventory and quality control, managing payroll and scheduling, and collaborating with leadership on local marketing initiatives.

To qualify for the General Manager position at POPCHEW, candidates should have a minimum of three years of experience in Restaurant General Management within a high-volume, fast-paced QSR environment, along with a solid understanding of all operational aspects including personnel management, food preparation, sanitation, and financial management.

Yes, while not mandatory, having a food handler certification is preferred for the General Manager role at POPCHEW. This certification aligns with our commitment to maintaining exceptional safety and hygiene standards.

At POPCHEW, the work culture is progressive and collaborative, where outside-the-box thinking is encouraged. We value creative solutions and a passion for building something meaningful, making it an exciting environment for a General Manager looking to innovate within the fast food industry.

Yes, proficiency in Spanish is required for the General Manager position at POPCHEW. Being bilingual is essential for efficiently communicating with a diverse team and customer base in New York City.

To ensure superior service and guest satisfaction, I would implement rigorous staff training programs, constantly monitor service quality, and solicit feedback from customers to refine processes and address any issues promptly.

In my previous roles, I successfully managed teams by promoting a culture of open communication and collaboration, addressing team challenges quickly, and ensuring each member felt valued and empowered to contribute to the restaurant's success.

I utilize data analytics to track inventory usage patterns, conduct regular audits, and implement just-in-time ordering practices to reduce waste while ensuring that we have ingredients available to meet customer demand.

My approach to conflict resolution involves open dialogue to identify the root of the issue, listening to all parties involved, and facilitating a collaborative discussion to arrive at a mutual solution that respects everyone’s perspective.

In my last position, I launched a local student discount program that increased foot traffic during off-peak hours, which was promoted through social media and partnerships with nearby schools, significantly boosting our sales.

I employ various methods such as online surveys, social media monitoring, and direct feedback forms in the restaurant to gather customer insights. Analyzing this data helps identify trends and address areas for improvement promptly.

I ensure compliance by conducting regular training sessions for staff on proper food handling and safety protocols, performing routine inspections, and keeping up to date with local health codes to maintain high standards.

I prioritize metrics such as food cost percentage, labor cost percentage, and overall profitability. Monitoring these metrics closely allows me to make informed decisions that enhance the restaurant’s financial health.

I believe in a hands-on approach to training and development, combining structured training programs with on-the-job mentorship to ensure all team members are well-prepared and confident in their roles.

I am drawn to POPCHEW's innovative approach to fast food and its commitment to creating memorable dining experiences. I resonate with the culture of creativity and collaboration and see it as a perfect match for my background and aspirations.