Operations Lead - Southpark Mall - job 1 of 2

As the Operations Lead at Alo Southpark Mall, your primary responsibilities will include leading inventory management processes, driving efficiency in store operations, managing shipments and sales floor replenishment, and ensuring high visual standards. You will collaborate with the Operations & Visual Manager and support team dynamics, aiming for seamless store performance and exceptional customer experiences.

To qualify for the Operations Lead position at Alo in Charlotte, NC, you should have at least 2 years of experience in a client-centric, sales-driven environment. Proven leadership capabilities, strong decision-making skills, and excellent communication abilities are also essential. A passion for fostering a positive team culture and understanding of Alo's guiding principles is a must for potential candidates.

At Alo, we prioritize employee growth by providing ongoing feedback, mentoring, and opportunities for professional development. As an Operations Lead, you'll evaluate your team using performance tools and encourage their personal growth alongside your own. The collaborative environment ensures you build strong relationships with peers while excelling in your role.

The Operations Lead at Alo typically works full-time, totaling 32 - 40 hours per week. Flexibility is essential, as the position requires open availability, including peak days and weekends. You should be prepared to work during key retail periods, such as the busy holiday season, to meet store needs and support team success.

As an Operations Lead at Alo, you will enjoy a range of benefits including a generous employee discount on Alo products, competitive health plans, access to mental health resources, 401(k) matching, a clothing allowance, and monthly store incentives. Plus, you'll also receive complimentary access to Alo Moves, offering a variety of fitness and yoga classes to enrich your well-being.

To ensure inventory accuracy, I would implement regular audits of stock levels, utilize a barcode system for efficient tracking, and conduct team training to promote best practices in inventory management. Collaborating with the General Manager to investigate discrepancies and use data-driven insights will also help prevent future issues.

Fostering a positive work environment starts with open communication and recognizing individual contributions. I would conduct regular team meetings to address concerns and celebrate achievements, ensuring that each team member feels valued and supported. Encouraging collaboration and providing opportunities for personal development would also strengthen team morale.

Managing peak hours requires proactive planning. I would ensure that floor staff is adequately scheduled during busy periods and maintain clear communication about priorities. Implementing efficient replenishment processes and encouraging team members to proactively assist customers would help alleviate pressure, ensuring an excellent shopping experience.

Feedback is essential for personal and team development. I believe in creating a culture where feedback is shared openly and constructively. Regular check-ins and performance evaluations would help guide improvements, and I would encourage team members to provide feedback on operations to foster a sense of ownership and collaboration.

Prioritizing tasks involves evaluating urgency and impact. I would list daily responsibilities, tackle high-impact tasks first, delegate where appropriate, and maintain flexibility for unexpected challenges. Clear communication with the team helps ensure alignment and efficiency while managing multiple operations functions.

In my previous role, I led a team during a major product launch. I organized training sessions to familiarize staff with the new products, established clear expectations, and maintained open channels for feedback. By fostering collaboration and celebrating milestones, we successfully exceeded sales targets and created a positive atmosphere.

I would utilize spreadsheets or software systems to track expenses in real-time and analyze monthly reports for trends. Regular reviews of budgeted versus actual costs would guide necessary adjustments. Engaging with the team to identify cost-saving measures is crucial in maintaining profitability.

When addressing underperformance, I would first have a one-on-one conversation to understand the challenges the team member faces. Setting clear, achievable goals and providing necessary resources for improvement would be key. I would follow-up regularly to monitor progress, ensuring they feel supported and motivated.

The most important quality for an Operations Lead at Alo is the ability to inspire and motivate the team. A strong leader not only drives results but also creates a positive and collaborative environment. Embracing Alo’s guiding principles and embodying our mission of mindful movement will resonate throughout the team’s performance.

Balancing operational efficiency with customer service involves finding synergy between streamlined processes and personalized interactions. I would ensure that operational tasks are efficiently delegated while allowing floor staff to prioritize customer engagement. Regular training on service excellence equips the team to meet customer needs while maintaining efficient operations.