Operations Lead - Westfarms Mall

As an Operations Lead at Alo in Westfarms Mall, you will be responsible for driving store profitability and efficiency. This includes managing inventory processes, ensuring high visual standards, overseeing the operations team, and collaborating with other store leaders. Your role is crucial in maintaining a positive and productive environment for both customers and employees.

To apply for the Operations Lead position at Alo, you should have at least 2 years of experience in a client-centric sales environment, along with proven leadership skills. Excellent interpersonal and communication skills are vital, as you will be responsible for inspiring and developing your team while maintaining the store’s operational standards.

The salary range for the Operations Lead role at Alo in West Hartford, CT, is between $19.50 and $21.50 per hour. Additionally, Leads have the opportunity to participate in a monthly store incentive program, which can enhance overall compensation significantly, along with a variety of employee benefits.

As an Operations Lead at Alo, you can look forward to a range of benefits including a generous employee discount on Alo products, access to free yoga classes, and medical, dental, and vision plans for full-time employees. Additionally, you will have a clothing allowance, 401K with company matching, and access to mental health resources.

The Operations Lead at Alo ensures a positive customer experience by leading the operations team, maintaining high visual standards, and overseeing key processes such as inventory management and sales floor recovery. Your leadership inspires staff to provide exceptional service while creating an inviting atmosphere that reflects Alo's commitment to mindful movement.

To effectively manage inventory accuracy, I would implement regular audits and ensure that all team members are trained on procedures. Understanding the root causes of inaccuracies and collaborating with the General Manager to address them would be key components of my approach.

To improve team performance, I would focus on providing constructive feedback through regular one-on-one meetings. Setting clear, achievable goals and recognizing team members' efforts would help create a motivated atmosphere that promotes growth and collaboration.

In my previous roles, I demonstrated strong business acumen by analyzing sales metrics to develop strategies that enhanced profitability and reduced costs. I would communicate these insights to my team, driving collective efforts toward achieving our objectives.

I believe in leading by example and maintaining a positive attitude. By celebrating team wins, fostering open communication, and sharing our goals, I can inspire my team to work together toward a common objective while enjoying the process.

I would first listen to both sides to understand their perspectives fully and then facilitate a constructive conversation. My goal would be to guide them toward a resolution that acknowledges their feelings while keeping our team's values in focus.

Excellent customer service in retail revolves around understanding customers' needs and providing personalized assistance. Ensuring that team members are trained to engage positively with customers and address their concerns effectively is essential for a great shopping experience.

Prioritizing tasks involves assessing the immediate needs of the store, understanding peak flow times, and ensuring operational tasks are completed timely. I would rely on communication with my team to adjust priorities based on real-time demands.

Key performance indicators I focus on include sales metrics, inventory shrinkage rates, and customer satisfaction scores. These indicators help gauge the overall performance of the store and inform strategies for improvement.

In my previous role, I revised the inventory management process by introducing a new software solution. This change decreased errors and improved our shipment processing time significantly, leading to a more efficient operation overall.

To ensure compliance, I would conduct regular training sessions for the team and provide accessible resources on company policies. Additionally, I would lead by example and monitor adherence to these policies, addressing any issues promptly.