Sales & Service Lead - Aventura Mall

The Sales & Service Lead at Alo Yoga in Aventura Mall is responsible for elevating the guest experience through exceptional service and product education. You'll support the sales team, analyze performance, and develop strategies to improve guest engagement, making sure the Alo store stands out as a sanctuary.

To qualify as a Sales & Service Lead at Alo Yoga in Aventura, candidates should have at least 2 years of experience in a client-centric sales environment. Proven leadership skills, effective communication, and a strong enthusiasm for the brand are key attributes we are looking for.

As a Sales & Service Lead at Alo Yoga in Aventura Mall, you'll enjoy competitive employee discounts, access to our fantastic health benefits, and additional perks like a clothing allowance, free yoga classes, and a comprehensive 401K plan. We believe in rewarding our team's hard work.

At Alo Yoga, we are committed to nurturing your professional growth. As a Sales & Service Lead, you'll receive continuous training, coaching, and feedback through our performance tools, all designed to help you excel both individually and as part of our dynamic team.

The Sales & Service Lead position at Alo Yoga in Aventura requires full-time availability, typically 32-40 hours per week. This includes variable shifts on peak days and weekends, especially during the Blackout period surrounding the holiday season.

The Sales & Service Lead at Alo Yoga is crucial in fostering an exceptional guest experience. This includes assessing guest needs, providing technical product education, and building lasting relationships with customers through daily interactions and service excellence.

In the role of Sales & Service Lead at Alo Yoga in Aventura Mall, you will directly oversee Sales & Service Associates and Cashiers, focusing on recruitment and talent development to ensure a motivated team that thrives in providing outstanding customer service.

To ensure an exceptional guest experience, focus on active listening to understand customer needs and provide personalized product education. Share examples from past experiences where you successfully connected with guests and created a positive shopping atmosphere.

When faced with challenges, it's important to remain calm and supportive. Share a specific example where you proactively addressed the situation by motivating your team and implementing effective strategies to overcome the obstacle.

Utilize sales reports to identify trends and areas for improvement. Discuss how you would implement action plans and coach team members to enhance their performance, ultimately driving growth on the sales floor.

Effective coaching involves creating a space for open dialogue. Provide constructive feedback by focusing on behaviors rather than personal attributes, and share specific examples to guide improvement while also recognizing achievements.

A client-centric sales environment prioritizes understanding and meeting the unique needs of each guest. It involves creating genuine connections and ensuring every interaction is tailored, enhancing customer satisfaction and loyalty.

Incorporate Alo's guiding principles by exemplifying mindfulness, positivity, and community. Share how you can embody these values in team interactions, guest relations, and through your leadership style to motivate others.

During peak periods, maintain a positive attitude by focusing on team support and celebrating small wins. Discuss how staying engaged and energized can influence the team and enhance the overall guest experience.

Effective inventory management involves analyzing sales trends and coordinating with the Operations Manager. Share your approach to ensuring available stock aligns with customer demand while minimizing waste.

Communication is vital for aligning the team’s goals and ensuring clarity in tasks. Discuss how clear, open communication nurtures team trust, improves collaboration, and ultimately enhances the guest experience.

To motivate the team to achieve sales targets, implement incentive programs while fostering a collaborative environment. Share your approach to setting achievable goals and celebrating accomplishments to encourage teamwork.