Sales & Service Lead - Kierland Commons

As a Sales & Service Lead at Alo Yoga in Kierland Commons, your responsibilities revolve around elevating the guest experience. You'll assess guest interactions, ensure product education, analyze sales reports, and strategize improvements. Collaborating with fellow managers on budgeting and inventory will also be key, as will mentoring your team to achieve individual and collective goals.

To become a Sales & Service Lead at Alo Yoga, you should have at least 2 years of experience in a client-centric sales environment. Proven leadership capabilities and strong decision-making skills are essential. You must be enthusiastic, self-motivated, and possess excellent communication skills, as you'll lead and inspire your team while aligning with Alo's guiding principles.

Sales & Service Leads at Alo Yoga enjoy a variety of benefits, including a competitive salary ranging from $21.00 - $24.00 per hour, generous discounts on Alo Yoga products, access to free yoga classes, and health benefits like medical, dental, and vision plans. Additionally, full-time employees can participate in a 401K plan with matching and receive a clothing allowance.

At Alo Yoga, professional growth is encouraged through continuous feedback and development opportunities. As a Sales & Service Lead, you will utilize performance tools for evaluations and work collaboratively with your team to foster growth. Emphasis on teamwork and mentorship helps create a nurturing environment where individual aspirations align with company objectives.

The Sales & Service Lead position at Alo Yoga is full-time, requiring 32-40 hours per week. Open availability is necessary as you will be expected to work variable shifts, including peak days and weekends. You should also anticipate working during the company’s Blackout period, which includes the busy holiday season from Thanksgiving to the first week of January.

In your response, highlight specific roles you've held and detail how you engaged customers, met sales targets, and fostered relationships. Be sure to showcase any leadership positions where you had a direct impact on sales outcome through developing your team.

Discuss a specific instance you’ve faced, outlining steps you took to assess the situation, actively listen to the customer’s concerns, and find a resolution. Emphasize the importance of remaining calm and professional, and how you turned the situation into a learning opportunity.

Here, share actionable strategies, such as personalization based on customer feedback, training staff on guest interaction techniques, or organizing store events to enhance community connections. Show that you understand the importance of guest experience.

Explain how you evaluate the immediate needs of the store, from sales goals to staffing requirements. Mention prioritizing guest interactions while ensuring your team has the support needed to operate efficiently, showing your leadership and organizational skills.

Reflect on Alo’s principles such as fostering mindful movement and community. Address how your approach to leadership emphasizes empowerment, inspiration, and collaboration, ensuring the store operates in harmony with the brand’s vision.

Discuss using performance tools for evaluations and conducting regular feedback sessions to help staff identify strengths and areas for growth. Emphasize creating personalized development plans to encourage continuous learning.

Illustrate your teamwork approach by explaining how you communicate with peers and collaborate on common goals, like inventory management and visual merchandising, highlighting past experiences where you successfully worked cross-functionally.

Describe how you motivate yourself and your team, perhaps through celebrating small wins, fostering a fun atmosphere, and ensuring everyone feels valued and engaged in their tasks, thus maintaining a positive energy throughout the store.

Share a specific example where you analyzed sales data, implemented a targeted action plan, and worked with your team to improve performance. Highlight key metrics that improved as a result of your leadership.

Explain the importance of community outreach and engagement, suggesting regular partnerships with local wellness events or workshops. Discuss how you would promote these initiatives within the store to enhance guest interaction.