Sales & Service Lead- Westfield Topanga

The Sales & Service Lead at Alo Yoga is responsible for enhancing the guest experience by providing exceptional service, leading a team of Sales & Service Associates, analyzing sales reports, and implementing strategies for improvement. They also collaborate with the Operations and Visual Manager to manage budgets and inventory while fostering a supportive environment that encourages guest interaction and education.

To apply for the Sales & Service Lead position at Alo Yoga, candidates should have at least 2 years of experience in a client-centric sales environment. Strong leadership abilities, excellent communication skills, and the ability to integrate fun into the workplace are essential. Additionally, candidates should demonstrate self-motivation and a passion for achieving results.

Alo Yoga fosters a dynamic and supportive work environment for the Sales & Service Lead. The role emphasizes teamwork, personal growth, and a shared commitment to mindful movement. Employees are encouraged to have open availability, with a focus on flexibility to meet business needs, especially during peak periods like holidays.

The Sales & Service Lead at Alo Yoga plays a key role in team development by overseeing and mentoring staff members. This includes providing continuous feedback, facilitating training, and supporting individual career growth. The Lead's guidance helps build a motivated and effective sales team.

Alo Yoga offers several perks for the Sales & Service Lead position, including a generous employee discount, free Alo Moves membership, competitive health benefits, 401K with company matching, monthly store incentives, and free yoga classes. These benefits demonstrate Alo's commitment to the well-being and personal development of its employees.

To ensure a positive guest experience, I focus on actively engaging with customers, listening to their needs, and providing tailored product education. I encourage my team to be proactive in assisting guests and to create a welcoming atmosphere that makes everyone feel valued.

My leadership style is collaborative and supportive. I believe in leading by example and fostering an inclusive environment where team members feel empowered to share ideas and contribute. I prioritize open communication and provide constructive feedback to help my team grow.

I handle sales targets by thoroughly analyzing sales reports to identify trends and areas for improvement. I collaborate with my team to develop actionable strategies and ensure everyone is aware of our goals. I also celebrate successes to keep the team motivated.

To motivate my sales team, I employ a mix of recognition, incentives, and continuous training. I believe in acknowledging individual and team accomplishments regularly, providing opportunities for professional development, and creating an enjoyable work environment that promotes teamwork.

If I noticed a gap in guest interaction, I would first assess the situation by observing team behaviors and interacting with guests. From there, I would provide immediate feedback during team meetings, offer additional training on engagement techniques, and encourage a culture of connection with customers.

In my previous roles, I managed inventory by regularly analyzing stock levels and sales trends to ensure optimal products are available. I maintained strong vendor relationships through clear communication and timely order placements, negotiating terms to benefit both parties.

Implementing a new sales initiative involves several steps. I would begin by clearly defining the initiative and its objectives to the team. Next, I’d develop a training session to equip staff with the necessary knowledge. I would closely monitor the initiative's progress, adjusting strategies based on feedback and sales data.

I approach recruitment by identifying the qualities and skills that align with Alo Yoga's culture. I use a combination of screening interviews and practical assessments to find candidates who not only meet the technical requirements but also embody the spirit of customer service and teamwork.

The most important quality for a Sales & Service Lead is the ability to connect with both the team and customers. Strong interpersonal skills and the capacity to inspire trust and enthusiasm are vital, as they enhance team morale and create a positive shopping environment.

When handling customer complaints, my approach is to listen actively and empathize with their concerns. I ensure the customer feels heard, and then I work to find a satisfactory solution. I follow up afterward to make sure their issue has been resolved and they are satisfied with the outcome.