ServiceNow Architect

As a ServiceNow Architect at ALTEN Technology USA, your primary responsibilities include implementing and managing the ServiceNow platform, ensuring smooth cross-platform integrations, and leading discussions on ServiceNow features. You'll work closely with both business users and technical teams to gather requirements, transform solutions, and enhance our ServiceNow instance while adhering to industry best practices.

To be considered for the ServiceNow Architect role at ALTEN Technology USA, you should have 4-6 years of experience in ServiceNow application development, a Bachelor's degree or higher in an IT-related field, and be certified as a ServiceNow System Administrator, Application Developer, and Technical Architect. Strong coding skills in JavaScript, XML, and other relevant technologies are crucial.

ALTEN Technology USA is committed to the professional development of its employees, including ServiceNow Architects. We offer mentorship programs, opportunities for further certification, and access to the latest tools and technologies. Our culture promotes collaboration and innovation, helping you to evolve and excel in your career.

The expected salary range for a ServiceNow Architect at ALTEN Technology USA is between $100,000 and $120,000. Actual salaries may vary based on the candidate’s qualifications, experience, and location, ensuring a competitive compensation aligned with the industry standards.

Yes, the ServiceNow Architect position at ALTEN Technology USA is fully remote, allowing you to work from anywhere in the U.S. However, it is important to note that you will need to work Pacific Time hours to ensure alignment with the team's schedule.

In answering this question, detail specific examples of ServiceNow implementations you've led. Highlight your role in gathering requirements and how you collaborated with technical leads to ensure successful rollouts that align with best practices.

Discuss a particular challenge, such as integration issues or user adoption, and elaborate on the strategies you employed to navigate these obstacles. Showing your problem-solving skills and adaptability will impress interviewers.

Mention resources such as the ServiceNow Community, webinars, and certifications that help you stay current. Emphasizing a proactive approach to learning demonstrates your commitment to excellence as a ServiceNow Architect.

Explain your strategies for managing changes effectively, detailing the processes you use to communicate with stakeholders and ensure user readiness. A structured approach reflects your organizational skills and leadership capabilities.

Provide examples of APIs or integrations you’ve developed or managed. Discuss any challenges faced and how you ensured seamless functionality, showcasing your technical expertise.

Talk about your time management techniques, such as using project management tools or setting milestones. Highlight your ability to assess project urgency and importance, ensuring efficient delivery of solutions.

Share specific best practices you’ve adopted, such as maintaining OOTB upgradeability and documenting architecture. This not only shows your knowledge but also your commitment to quality.

Elaborate on your communication style and techniques for requirement gathering, such as facilitating workshops. Highlight how you ensure the final solution meets user needs and aligns with company objectives.

Discuss metrics or KPIs you use to evaluate success, such as user satisfaction or process efficiency improvements. This shows your ability to align technology with business goals.

Reflect on your passion for technology and helping organizations streamline their processes. Personal stories about transforming business operations will resonate strongly with interviewers.