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Hospitality Growth Manager, North America (Supply Chain Manager)

Who we are

We are a female-founded scale-up, currently made up of around 80 AltoVitians. Our fully-remote team hails from 14 different countries and collectively speaks 18 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!

Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year.  This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.

What we do

AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach.

AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide.

Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.

AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money.

Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.

Role Description

  • As Supply Chain Manager (internally Hospitality Growth Manager) you will own the regional hospitality growth strategy and its implementation across North America region in line with company's revenue goals and conversion metrics
  • Handle the onboarding process of hospitality operators (aparthotels, property managers, residences, co-living among others) from quality background checks, contract negotiation, SOP training to connectivity, including portfolio integration 
  • Strategically grow and prioritise live inventories in line with current and future integration pipeline
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators in line with regional business practice
  • Lead community building of hospitality & supply technology software partners (including training sessions, content creation, events & conferences, in-person visits)
  • Work closely with the Customer Success and Global Hospitality Growth team and frequently report to the leadership team
  • Develop augmented content across AltoVita's supply chain (safety & security, D&EI, sustainability practice,  negotiated rates).
  • Collaborate and assist the customer success team to deliver competitive & complex RFPs to client (extended stay pricing, negotiated & preferred rates, cancellation policies, amenities & ancillary services)
  • Proactively look for unique inventory and build-to-rent partnerships across North America.
  • Frequent traveling to meet with hospitality partners & represent AltoVita at conferences is a must

Requirements

  • 2+ years of experience in temporary housing supply chain / corporate housing experience / serviced apartments is a must
  • Self-motivated, hardworking hospitality growth manager with an appetite for fast personal and career growth
  • Fast learner, problem solver
  • Frequent travel (North America + LATAM)

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.

Becoming an AltoVitian means you will benefit from:

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore

Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

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What You Should Know About Hospitality Growth Manager, North America (Supply Chain Manager), AltoVita

At AltoVita, we're on the lookout for a dynamic Hospitality Growth Manager for our North America team! As a trailblazing female-founded scale-up, we pride ourselves on our diverse workforce, currently made up of around 80 AltoVitians who bring a wealth of perspectives from 14 different countries. In this fully remote role, you'll take the reins on our regional hospitality growth strategy, ensuring that we meet our revenue goals while also innovating the ways we connect with hospitality operators. Your journey will involve onboarding various partners, from aparthotels to property managers, and you’ll play a key role in shaping the future of our proprietary technology to meet our needs. Frequent travel will be part of the adventure, allowing you to build relationships with our community of hospitality partners. We’re not just looking for a number-cruncher; we want someone who is self-motivated, eager to grow, and ready to dive into the exciting and fast-paced world of corporate housing. If you're someone who thrives on building connections, tackling challenges head-on, and contributing to a supportive work culture, we can't wait to hear from you. Join us at AltoVita where your contributions will help redefine the way enterprises manage accommodation, all while enjoying fantastic benefits like a fully remote work environment, wellness subsidies, and opportunities for real advancement. Ready to make waves in the hospitality industry? Let’s grow together!

Frequently Asked Questions (FAQs) for Hospitality Growth Manager, North America (Supply Chain Manager) Role at AltoVita
What responsibilities does the Hospitality Growth Manager at AltoVita have?

The Hospitality Growth Manager at AltoVita will own the regional hospitality growth strategy in North America, working closely with hospitality operators to onboard them effectively. This role involves everything from quality checks and contract negotiations to training partners on Standard Operating Procedures (SOPs) and integrating their portfolios with AltoVita's technology. You'll also prioritize live inventories and engage in community building with hospitality software partners.

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What qualifications are required for the Hospitality Growth Manager position at AltoVita?

To qualify for the Hospitality Growth Manager position at AltoVita, candidates should have at least 2 years of experience in the temporary housing supply chain, corporate housing, or serviced apartments. Ideal candidates will be self-motivated, hard-working, quick to learn, and have a genuine passion for the hospitality industry.

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How does AltoVita support remote work for the Hospitality Growth Manager?

AltoVita is committed to providing a fully remote working environment. The company organizes regular touch-points for collaboration while fostering an atmosphere of trust that empowers employees to make autonomous decisions. They also offer a work-from-home allowance to help set up your home office effectively.

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What kind of travel does the Hospitality Growth Manager role require?

The Hospitality Growth Manager role at AltoVita requires frequent travel within North America and Latin America. This travel is essential for meeting with hospitality partners, attending conferences, and building strong relationships that are pivotal for growth.

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What opportunities for career advancement does AltoVita offer to the Hospitality Growth Manager?

AltoVita encourages career growth and welcomes innovation. As a Hospitality Growth Manager, you’re empowered to take charge of projects and business strategies. The rapid growth of the company and the upcoming Series B funding round presents many opportunities for personal and career development.

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What benefits does AltoVita offer to its employees in the Hospitality Growth Manager role?

AltoVita provides extensive benefits for its employees, including wellness budgets that can be spent on gym memberships, mindfulness applications, and other wellness services. Additionally, you'll enjoy a generous vacation package and resources for home office setup.

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How does AltoVita approach diversity and inclusion within the team?

AltoVita is deeply committed to building a diverse team and fostering an inclusive work culture. The company actively promotes equality and encourages potential candidates to bring their unique selves to the application process and beyond.

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Common Interview Questions for Hospitality Growth Manager, North America (Supply Chain Manager)
Can you describe your experience in managing hospitality partnerships?

When answering this question, highlight specific examples of previous partnerships you established or managed. Discuss how you navigated negotiation processes, onboarding, and maintained positive relationships, specifically emphasizing metrics or outcomes achieved.

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How would you prioritize live inventories in relation to upcoming integrations?

To answer this question, discuss your approach to data analysis and strategic planning. Explain how you would assess current inventory performance and identify areas for growth based on market demand and business goals.

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What strategies do you use for community building with hospitality partners?

Emphasize proactive communication and relationship-building techniques. Mention organizing events, webinars, or contents that provide value to partners while fostering collaboration across various stakeholders.

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How do you ensure compliance with duty of care while working with hospitality operators?

Discuss your knowledge of compliance standards and how you integrate these into your processes. Talk about the importance of quality checks and how to keep partners accountable to industry standards.

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Can you provide an example of a problem you've solved in your previous role?

Retrieve a specific example from your past experiences where you identified a challenge, your approach to finding a solution, and the positive results of that resolution, highlighting your problem-solving skills.

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What motivates you in a fast-paced work environment?

Share your enthusiasm for challenges and a dynamic work culture. Discuss how your tenacity and proactive nature help you thrive under pressure and lead to success.

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Describe your experience with technology in the hospitality industry.

Elaborate on the technology tools you’ve used in the hospitality sector, such as reservation systems or supply chain applications, and how you've leveraged technology to improve efficiency and service delivery.

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How do you approach training new partners on SOPs?

Outline your training process, emphasizing clear communication and hands-on support. Mention how you tailor your training approach to different partners' needs and how you ensure understanding.

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What are key metrics you believe are essential for measuring success in this role?

Discuss metrics such as onboarding success rates, portfolio growth percentages, and client satisfaction scores. Provide context on how these metrics align with corporate strategies and goals.

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What do you envision for the future of hospitality growth at AltoVita?

Share your insights into industry trends, technology innovations, and customer expectations. Discuss how you plan to adapt and evolve strategies to drive AltoVita's growth forward efficiently.

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AltoVita powers the corporate accommodation sector with enterprise software layered with a human-centric approach, providing every traveller with exactly what they need.

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Full-time, remote
DATE POSTED
November 30, 2024

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