MD, Inflight Operations

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job- Leads 28,000 Flight Attendants and Inflight Operations at domestic and international bases.What you'll do- Leads the overall operation of the Inflight organization, including the front-line and management team members who directly interface with passengers- Develops clearly defined strategies to make the Inflight Organization best in class and to consistently elevate the experience of our passengers and team members- Establishes the strategic framework to achieve performance objectives, including injury and lost time reduction goals, customer satisfaction scores, reliability, financial budgets (headcount/spending), and employee development- Ensures compliance with all regulatory procedures, including safety & security and onboard service procedures, as well as monitoring of daily operations, service excellence programs, and recognition- Creates an environment where learning is encouraged and the status quo is questioned, keeping our internal customers needs top of mind- Strengthens the culture of inclusion, diversity, and development for team members across the organization- Grows and builds a diverse and innovative leadership team through coaching, development, and creating opportunities- Advocates for teamwork and drives cultural change by ensuring the operational and team member issues are resolved quickly and effectively- Maintains strong relationships with key stakeholders in the APFA, FAA, TSA, APA, Flight, Safety, IOC, Medical, In-Flight Products, and MaintenanceAll you'll need for successMinimum Qualifications- Education & Prior Job Experience- Demonstrates the highest level of ethics and integrity- Bachelor's degree in relevant field or equivalent experience/training- 10 years of leadership experience, including 5 years leading frontline management employees and 5 years leading unionized frontline workgroups- Genuine leader with a relatable approach and a proven history of managing team and partnerships- Employee and customer-focused, results-orientated with the ability to influence and motivate others in achieving departmental and company objectives- Experience working with union-represented employees and knowledge of the dispute resolution processes strongly preferred- Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners- Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability- Ability to thrive in a fast-paced, changing, and complex environment- Ability to drive results through collaboration and facilitate effective relationships across different work groups and levels at American- Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgement and initiative in making decisions- Ability to anticipate, analyze, and interpret complex local and/or system-wide issues- Ability to lead and manage multiple large-scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment- Belives in and promotes the American Airlines five leadership attributes:- Caring - We care about all team members- Collaboration - We succeed as a team- Development - We build future leaders- Results - We drive to be the best- Future - We continually challenge the status quoWhat you'll getFeel free to take advantage of all that American Airlines has to offer:- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICYAmerican Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.