Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Experience Concierge, Centurion Lounge - MIA image - Rise Careers
Job details

Customer Experience Concierge, Centurion Lounge - MIA - job 10 of 15

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Join Team Amex and let's lead the way together.

Job Description : 

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

  • Welcoming and providing access to our Card Members upon arrival at reception
  • Being accountable and taking ownership of the customer’s experience from beginning to end
  • Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
  • Employing the Customer First philosophy in meeting customers’ needs and expectations
  • Providing concierge and lifestyle recommendation
  • Providing travel consultation and minimal reservation assistance
  • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of operation are from 5:00am– 10:00pm DAY-DAY. Hours are subject to change due to business need.

 

Qualifications:

A successful candidate will possess the following qualifications:

  • Minimum of 1 year recent experience servicing premium customers
  • Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
  • Passion for servicing customers with proactive solutions
  • Exceptional communication skills, delighting the customer with every single interaction
  • The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
  • The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
  • Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
  • Ability to utilize and switch from multiple technology platforms with ease
  • Adapt to an ever changing environment and being resilient
  • Ability to work flexible shifts including nights, weekends, and holidays is essential
  • Light to moderate lifting may be required for certain job tasks

Salary Range: $20.00 to $22.12 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

$43750 / YEARLY (est.)
min
max
$41600K
$45900K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 2 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Be a pivotal force in shaping the future of talent acquisition at American Express as a Senior Talent Acquisition Partner.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as Vice President to lead the Credit & Fraud Risk Control Management Exam Management team and shape the future of operational risk management.

Photo of the Rise User
Leapfrog Services Hybrid Atlanta, Georgia, United States
Posted 9 days ago

Join Leapfrog Services as an IT Support Analyst and be part of a talented team delivering top-notch technical support across diverse networks.

Photo of the Rise User

As a Support Specialist at Pennylane, you'll leverage your accounting expertise to drive customer success and help transform financial management for SMEs.

We are looking for a dependable Remote Support Coordinator to enhance our customer support operations in our dynamic insurance agency.

Photo of the Rise User

We are looking for a dedicated Certified Medical Assistant to join our team at Hackensack Meridian Health, providing excellent care in a fast-paced environment.

Photo of the Rise User

As an Escalation & Support Technician at PAR Technology, you will bridge the gap between helpdesk vendors and internal stakeholders, driving excellence in technical support.

Gifford TV & Electronics Hybrid Stephenville, Texas, United States
Posted 10 days ago

Join Gifford TV & Electronics as a Customer Service Representative, where you will play a vital role in ensuring customer satisfaction and support.

Posted 7 days ago

As a Customer Success Manager at PowerSchool, drive customer satisfaction and retention while maximizing the adoption of our K-12 educational solutions.

Photo of the Rise User
Bryq Hybrid No location specified
Posted 3 days ago

We are looking for a Customer Success Specialist to provide exceptional support and foster client relationships in our growing HR tech startup.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Dental Insurance
Vision Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Performance Bonus
Family Medical Leave
Paid Holidays

Join Calendly's Customer Experience team as a Customer Support Specialist to help users maximize their product experience effectively.

Photo of the Rise User
Posted 4 days ago

Elevate member experiences as a Membership Concierge Leader at Life Time where your leadership will set the standard for excellence in service.

Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 3 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Become a Hospitality Coordinator at American Express and play a crucial role in enhancing customer experiences within the innovative hospitality-tech space.

Photo of the Rise User
EPTA Hybrid Columbus, Georgia, United States
Posted 6 days ago

Lead the After Sales Customer Support team at Kysor-Warren Epta, driving customer satisfaction through exceptional service and process improvement.

Photo of the Rise User

Join OneTouch Direct as an Inside Sales/Customer Service Representative to engage customers and support their needs in a dynamic team atmosphere.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

5486 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries