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Director - Credit & Fraud Risk - job 4 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

As the Director of Credit & Fraud Risk at American Express in New York, New York, you will be at the forefront of shaping our financial landscape and driving strategic decisions. We’re not just looking for a manager; we need a leader who can inspire a talented team and help us evaluate risks while also identifying opportunities for growth in an ever-evolving industry. Your day-to-day will involve collaborative partnerships with various teams, including Risk, Collections, Marketing, and Finance. You’ll leverage your analytical skills to drive impactful insights and contribute to our financial health by analyzing trends and providing guidance based on solid data. This is a chance to utilize cutting-edge data tools and technologies, influencing both immediate and long-term business strategies. With at least 8 years of experience in Finance Data Analytics, your maturity and understanding of market dynamics will be crucial as you guide your team through complex analyses that fuel profitability while adhering to governance standards. Whether you’re negotiating with partners or assessing credit provision, your contributions will be recognized as we foster a culture where every voice matters. American Express believes in the potential of every teammate to impact our success story, and here, your career journey is tailored to what matters to you. Join us and lead the way in ensuring that our commitment to integrity and exceptional customer experiences continues to define who we are.

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What responsibilities does the Director of Credit & Fraud Risk at American Express have?

The Director of Credit & Fraud Risk at American Express plays a critical role in evaluating strategic decisions and establishing profitability linkages between customer behaviors and credit provisioning. This position will lead a team to drive credit-related analytical insights and develop skills for mining and analyzing data that identify credit risk and collections opportunities, ultimately supporting risk management strategies.

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What qualifications are required for the Director of Credit & Fraud Risk position at American Express?

Candidates for the Director of Credit & Fraud Risk role at American Express should have a minimum of 8 years of experience in Finance Data Analytics and Profitability. Proficiency in SQL, analytical thinking, superior attention to detail, and strong communication skills are essential for synthesizing complex data into clear insights for stakeholders.

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What is the work culture like for the Director of Credit & Fraud Risk at American Express?

At American Express, the work culture for the Director of Credit & Fraud Risk fosters collaboration and innovation. You will be part of a diverse community dedicated to mutual support and professional growth, ensuring that every colleague feels valued and included while we collectively strive for excellence.

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What kind of team will the Director of Credit & Fraud Risk lead at American Express?

The Director of Credit & Fraud Risk will lead a highly talented team characterized by strong intellectual curiosity and analytical prowess. This team collaborates across various business units, providing critical insights that influence financial decisions and overall risk strategies.

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What growth opportunities exist for the Director of Credit & Fraud Risk at American Express?

The Director of Credit & Fraud Risk is presented with abundant growth opportunities at American Express. As you collaborate with senior business leaders and engage in strategic initiatives, you will enhance your skills, influence high-impact decisions, and contribute to the long-term success of the company while expanding your professional network.

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Common Interview Questions for Director - Credit & Fraud Risk
How do you approach assessing credit risk in financial analytics?

In assessing credit risk, I first gather relevant data, ensuring a comprehensive view of customer behaviors and market trends. Then, I analyze this data to identify potential risks and opportunities, utilizing analytical tools and frameworks to provide meaningful insights that inform strategic decisions.

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Can you describe a successful project you led in finance data analytics?

One example is when I led a project analyzing credit provisioning that resulted in a notable reduction in overall net losses. My team and I identified key behavioral trends among customers and recommended specific actions that not only mitigated risk but also enhanced profitability.

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How do you communicate complex financial insights to non-financial stakeholders?

I focus on synthesizing complex data into more digestible narratives, often using visual aids to illustrate key trends. This helps to bridge gaps in understanding and engages stakeholders with varying levels of financial expertise.

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What strategies do you employ to stay updated on market trends?

I regularly review financial reports, engage with industry conferences, and follow thought leaders in the finance sector. Networking with peers and leveraging resources such as market analysis tools also helps me stay ahead of trends and incorporate them into our strategies.

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Describe a time when you implemented a significant change in your team’s processes.

I implemented a new data analysis tool that significantly reduced our analysis time by automating repetitive processes. This change enhanced our team's efficiency and improved the accuracy of the insights we provided, ultimately influencing better business decisions.

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How do you prioritize multiple projects simultaneously?

I prioritize based on project deadlines, impact potential, and resource availability. I also promote open communication within the team to ensure alignment and allocate resources where they're most needed while being adaptable to changing priorities as they arise.

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What role does collaboration play in your leadership style?

Collaboration is essential in my leadership style. I believe that leveraging diverse perspectives leads to richer insights and more effective strategies. I foster an environment of teamwork where contributions are valued, and I encourage open dialogue to maintain a cohesive team dynamic.

Join Rise to see the full answer
What key performance indicators do you focus on when evaluating risk management effectiveness?

I focus on metrics like net loss rates, portfolio performance, and customer behavioral trends. Monitoring these KPIs allows us to adjust our risk management strategies proactively and enhance our financial outcomes.

Join Rise to see the full answer
How do you handle conflict within your team?

When conflicts arise, I first facilitate open dialogue, allowing each member to express their perspectives. I aim to understand the root cause, ensuring that we collaboratively find a solution that fosters both team cohesion and project continuity.

Join Rise to see the full answer
In what ways do you encourage professional development for your team members?

I encourage professional development by promoting access to training opportunities, mentoring, and regular feedback sessions. I foster a culture where team members can pursue their interests, allowing them to grow their skills and prepare for future challenges.

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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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