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Director - Credit & Fraud Risk - job 3 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

At American Express, we’re thrilled to offer you the chance to step into the role of Director - Credit & Fraud Risk. This exciting position, based in New York City, provides a unique opportunity to lead a talented team dedicated to making impactful financial decisions that drive our business forward. Here, you’ll have the chance to wield your analytical skills as you support Risk Management in evaluating strategic decisions and establishing profitability linkages between customer behaviors and credit provision. In this vibrant environment, we not only value your insights but also encourage you to actively influence key stakeholders across various departments, including Risk, Collections, and Finance. Your analytical prowess will be crucial as you mine and analyze data to uncover opportunities that enhance margins while reducing expenses. We’re looking for someone who possesses an agile mindset, exceptional communication skills, and a strong leadership presence to inspire your team in delivering valuable credit-related insights. With American Express, you will benefit from extensive professional development opportunities and the support of a global and diverse community. Together, let’s embody our powerful backing promise and drive customer excellence, all while enjoying a fulfilling career journey at Team Amex.

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What are the primary responsibilities of the Director - Credit & Fraud Risk at American Express?

As the Director - Credit & Fraud Risk at American Express, you will lead a highly motivated team that supports Risk Management in evaluating key strategic decisions. Your primary responsibilities will include driving high-impact analytics, forecasting net loss provisions, and delivering credit-risk insights to various stakeholders. Moreover, you'll foster partnerships across Risk and Finance teams on enterprise-wide initiatives while identifying and developing analytics opportunities to enhance margins.

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What qualifications are required for the Director - Credit & Fraud Risk position at American Express?

To be considered for the Director - Credit & Fraud Risk position at American Express, candidates should possess at least 8 years of experience in Finance Data Analytics and Profitability. Additionally, strong analytical skills, attention to detail, and excellent communication abilities are imperative. A Bachelor’s degree in Finance or a related field is required, with an MBA being preferred, along with proficiency in SQL.

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How does the Director - Credit & Fraud Risk role contribute to American Express's business strategy?

In the role of Director - Credit & Fraud Risk at American Express, you will directly influence the company's business strategy by evaluating customer behaviors' profitability linkages to credit provisions. Your work in driving analytics and insights will help ensure sound financial decisions are made, ultimately shaping the future direction of the company and aligning with our long-term growth targets.

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What skills are important for success in the Director - Credit & Fraud Risk role at American Express?

Success in the Director - Credit & Fraud Risk role at American Express hinges on a combination of analytical, leadership, and communication skills. You must be able to critically analyze large datasets, synthesize complex information into digestible stories, and communicate effectively with stakeholders at all levels. Furthermore, possessing an agile mindset to adapt to change and lead your team with confidence is vital.

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What benefits does American Express offer for the Director - Credit & Fraud Risk position?

American Express offers a comprehensive benefits package for the Director - Credit & Fraud Risk position, which includes competitive base salaries, bonus incentives, and a 6% company match on retirement savings plans. Additionally, you will enjoy flexible working arrangements, access to wellness programs, career development opportunities, and generous parental leave, all aimed at supporting your overall well-being.

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Common Interview Questions for Director - Credit & Fraud Risk
How would you evaluate the effectiveness of credit risk strategies?

To evaluate the effectiveness of credit risk strategies, you should focus on key performance indicators such as default rates, loss ratios, and the overall profitability of credit products. Analyze data trends over time and benchmark results against industry standards to measure success while suggesting improvements based on insights gathered.

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Can you explain your experience with SQL and how you’ve used it in previous roles?

In previous roles, I utilized SQL extensively to mine, analyze, and manipulate large datasets to gather insights that informed risk assessments. For instance, I employed SQL queries to identify trends in credit behavior, which helped me present actionable recommendations to senior management for improving our credit offerings.

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Describe a time you led a team through a significant project. What challenges did you face and how did you address them?

In a past project focused on analyzing credit risk portfolios, I led my team through a complex analytical process. We faced challenges in data inconsistency; to mitigate this, I implemented a structured data validation protocol and fostered open communication to ensure everyone was aligned. This experience taught me the importance of teamwork and proactive problem-solving.

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What key factors do you consider when analyzing market trends in credit risk?

When analyzing market trends in credit risk, I consider macroeconomic factors such as unemployment rates, interest rates, and consumer spending trends. Additionally, I analyze internal data such as customer behavior changes and credit performance metrics to identify potential risks and mitigation strategies.

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What approach do you take to communicate complex data insights to stakeholders?

I believe in tailoring my communication style to the audience. I distill complex data insights into clear visualizations and concise narratives that highlight the implications of the findings. For stakeholders, I focus on the key messages and actionable outcomes to ensure clarity and facilitate informed decision-making.

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How do you stay current with industry trends in credit and fraud risk?

I stay current by regularly attending industry conferences, subscribing to relevant publications, and engaging with professional networks. This continuous learning approach enables me to gather insights that inform my risk strategies effectively and keeps me updated on regulatory changes and emerging fraud techniques.

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Can you discuss a situation where your analytical skills significantly impacted a business decision?

In my previous role, I conducted a thorough analysis of credit portfolio performance and identified patterns indicating rising default probabilities in a specific customer segment. I presented my findings to leadership, which led to a recalibration of our credit scoring criteria, ultimately reducing our risk exposure and enhancing profitability.

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What strategies do you employ to foster team collaboration and creativity in analytics?

To foster collaboration and creativity in analytics, I encourage open brainstorming sessions, where all team members feel comfortable sharing ideas and perspectives. I also promote a culture of continuous learning by introducing workshops on innovative data analysis techniques, ensuring that everyone is equipped with the latest skills.

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How do you prioritize projects when leading a team in credit risk management?

I prioritize projects based on their potential impact on the business and alignment with strategic goals. By assessing factors such as urgency, resource availability, and stakeholder expectations, I create a roadmap that ensures we focus on high-impact initiatives first, balancing short-term needs with long-term objectives.

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What makes you passionate about working in credit and fraud risk management?

My passion for credit and fraud risk management stems from my desire to protect both the organization and our customers from potential losses while creating sustainable financial solutions. I find fulfillment in using data analytics to uncover insights that drive meaningful business outcomes and improve customer experiences.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3750 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 17, 2025

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