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Director - Credit & Fraud Risk - job 1 of 10

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

About Credit & Fraud Risk Finance

Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions, perform Enterprise analytics and support credit-risk strategies while ensuring adherence to governance and controls.  This position will be part of a highly talented team with strong intellectual curiosity.

How will you make an impact in this role?

This Director-level position leads a team supporting Risk Management in evaluating strategic decisions, establishing profitability linkages between customer behaviors and credit provision and driving credit-related analytical insights to key stakeholders such as Risk, Collections, Marketing & Finance teams.

Partner with Risk and Finance teams on cross-enterprise strategic initiatives by driving key analytics to inform business decisions

Drive awareness of data / insights / market / portfolio trends across businesses and proactively identify opportunities for analysis

Develop skills; mining and analyzing data to identify credit risk and collections opportunities across portfolios to enhance margins, either through revenue generation or expense reduction (primarily via SQL)

Provide thought leadership on projects across the Global Risk Finance organization to help AXP meet its long-term growth targets

Evaluate Risk projects that span multiple businesses and produce cost/benefit analysis to inform prior prioritization of investment dollars.

What You’ll Bring:

This position will provide the candidate with broad exposure across AXP, including Chief Credit Officers, Finance LFO’s and Marketing leadership. As such, Big Picture thought leadership and excellent communication skills are necessary to tailor complex messages to key stakeholders.

Minimum Qualifications:

·       8+ years of experience in Finance Data Analytics & Profitability

·       Analytical Skills – think critically and creatively about our business to identify good topics for analysis, manipulate large amounts of data, decipher trends, and generate meaningful insights

·       Superior attention to detail - demonstrate exemplary organizational and problem-solving skills

·       Communication Skills – Synthesize data into an easy-to-understand story & articulate key messages across multiple audiences

·       Agile Mindset – Positive, can-do attitude, adaptable to change, and highly motivated self-starter

·       Leadership – Act & lead with courage, build relationships, make decisions quickly & influence change.  Do you drive results?

·       Proficiency in SQL

·       BS. in Finance or relevant field

Preferred Qualifications:

·       MBA preferred

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$167500 / YEARLY (est.)
min
max
$130000K
$205000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - Credit & Fraud Risk, American Express

At American Express, we’re on the lookout for a dynamic Director - Credit & Fraud Risk to join our innovative team in New York, New York. If you thrive in fast-paced environments and love the thrill of making impactful financial decisions, this position is tailor-made for you! In this role, you will lead a talented team that focuses on providing crucial credit-risk insights and high-impact financial forecasts. Your keen analytical skills will be pivotal as you partner with various departments like Risk and Finance, guiding strategic initiatives that elevate our business to new heights. As a Director, you’ll have opportunities to utilize cutting-edge data tools that will allow you to mine valuable information and identify opportunities that enhance our margins through data-driven analysis. The collaborative culture here means that you’ll be recognized for your contributions and leadership. At American Express, we value integrity and a sense of belonging, so you can expect to work in an environment where your ideas are heard, and your growth is prioritized. With over 8 years of experience in finance data analytics, your ability to synthesize complex data into compelling stories will be key in communicating effectively with key stakeholders. Get ready to embrace the future of strategy and risk management while contributing to a company that genuinely cares for its employees. If you are ready to make an impact and lead the way with us at American Express, we’d love to hear your story!

Frequently Asked Questions (FAQs) for Director - Credit & Fraud Risk Role at American Express
What are the primary responsibilities of the Director - Credit & Fraud Risk at American Express?

As a Director - Credit & Fraud Risk at American Express, your main responsibilities encompass leading a team that provides critical financial insights, driving credit-related analytics, and supporting cross-enterprise strategic initiatives. You'll partner with various teams to assess customer behavior, manage risk, and optimize profitability links to guide informed financial decisions.

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What qualifications are required for the Director - Credit & Fraud Risk position at American Express?

To qualify for the Director - Credit & Fraud Risk role at American Express, candidates should have at least 8 years of experience in finance data analytics and profitability. A Bachelor's degree in Finance or a relevant field is essential, along with strong analytical and communication skills. Proficiency in SQL is also required to effectively manipulate and analyze large datasets.

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What skills will help candidates excel in the Director - Credit & Fraud Risk position at American Express?

Successful candidates for the Director - Credit & Fraud Risk role at American Express will need to demonstrate exceptional analytical skills, attention to detail, and an agile mindset. Strong communication abilities to convey complex data effectively and leadership skills to influence teams and decisions are crucial for this position.

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What kind of team will the Director - Credit & Fraud Risk work with at American Express?

In the Director - Credit & Fraud Risk position at American Express, you will collaborate with a highly talented team. Your key stakeholders will include Chief Credit Officers, Finance leadership, and various teams across the organization as you drive key analytics and insights to shape strategic decisions.

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What opportunities for career growth does the Director - Credit & Fraud Risk role offer at American Express?

The Director - Credit & Fraud Risk position at American Express provides broad exposure to senior leadership and cross-functional teams. You'll have the chance to develop your skills in utilizing the latest data tools and engage in diverse roles, ultimately paving the way for significant career advancement.

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Common Interview Questions for Director - Credit & Fraud Risk
How would you approach risk assessment in the context of credit and fraud?

To approach risk assessment, I would first analyze historical data to identify trends in customer behavior. Then, I would establish key risk indicators and collaborate with teams to create data-driven credit-risk models that accurately reflect emerging trends.

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Can you describe a time when you had to influence key stakeholders?

In my previous role, I presented an analysis that highlighted potential cost savings from a proposed credit policy. I tailored my findings to address the concerns of each stakeholder, ultimately securing buy-in and implementation.

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How do you ensure accuracy in financial forecasts?

I ensure accuracy by employing multiple validation methods, running sensitivity analysis, and continuously updating models based on new data. This gives a nuanced view of potential outcomes and mitigates risks.

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What tools do you utilize for data analysis?

I frequently use SQL for data manipulation, coupled with advanced Excel functions, visualization tools like Tableau, and statistical software to extract insights and present findings effectively.

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Describe your leadership style.

My leadership style is collaborative and empowering. I believe in creating an inclusive environment where team members feel valued and encouraged to share ideas, leading to more innovative outcomes.

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How do you stay updated with trends in credit and fraud risk?

I actively read industry publications, participate in webinars, and attend conferences. I also engage with professional networks to exchange insights with peers and thought leaders.

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What factors do you consider when establishing profitability linkages?

Key factors include customer lifetime value, cost of customer acquisition, credit risk metrics, and macroeconomic indicators to ensure a holistic understanding of profitability drivers.

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How would you handle underperforming team members?

I approach underperformance with empathy, first identifying any external factors affecting their performance. Then, I work jointly to set achievable goals and provide resources for development.

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Can you share your experience with cross-functional collaboration?

I have worked with marketing, finance, and risk teams to align goals and share insights. This collaboration ensures that our strategies are comprehensive and optimized for success.

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Why do you believe you are a good fit for the Director - Credit & Fraud Risk role at American Express?

I bring a unique blend of analytical expertise, strategic vision, and a strong commitment to driving results. My collaborative approach aligns well with American Express' values and culture, making me a perfect fit for the team.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
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Full-time, hybrid
DATE POSTED
April 18, 2025

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