Senior Associate-Product Design - job 2 of 9

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Role Description

• Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys.
• Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes,
  prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.
• Produces high-fidelity designs for implementation by development teams.
• Analyzes user research, business insights and other data to continuously improve customer experiences.
• Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements.
• Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline
  the design process for designers and developers.

Key Responsibilities

• Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications
• Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
• Presents design decisions to peers and partners with minimal support from senior colleagues.
• Understands American Express design process, design systems and UX patterns.
• Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements
• Participates in design community
• Leverages design tools to efficiently deliver artifacts

Qualifications

• Has at least 2 years of hands-on experience in or with a product design organization
• Is proficient in Figma
• Demonstrates an understanding of user-centered design methodologies, research and processes.
• Shares solutions to problem-solving initiatives in an engaging way
• Is a proactive and energetic communicator, with an attention to detail

Skills

• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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