Sr Analyst-Product Management - job 2 of 3

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience.

Sr. Analyst Consumer Savings Product Management

The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.  

The Senior Analyst, Savings Product Management, will be an essential part of the team responsible for the Acquisition and Onboarding experience, Servicing Communications and Strategy, management of the P&L and value prop for our High Yield Savings and Certificate of Deposit products. This role is focused on managing core aspects of the portfolio strategy, contributing and leading product enhancements and features, and ongoing monitoring across our portfolio to enable product optimization and customer experience improvements. This person will play a key role within the team by collaborating with a diverse set of partner teams to inform and influence product roadmaps and advance the Savings agenda.

Key Responsibilities 

• Develop and manage strong cross-functional relationships with key team members to influence strategies and deliver outstanding customer experiences
• Partner with Analytics and Product Development to define key success metrics to monitor product and feature performance
• Understand key P&L drivers to develop portfolio strategy and optimize portfolio performance
• Collaborate with core business functions (Servicing, Fraud, etc.) to identify and document insights to improve the customer experience
• Implement critical portfolio initiatives in collaboration with partners with thoroughness, attention to detail and best in class controls

 Minimum Qualifications

• Resourceful, strategic thinker with analytical and creative problem-solving mentality
• Strong project management skills and ability to balance multiple projects and priorities with minimal direction 
• Ability to proactively identify areas of opportunity and drive results
• Strong interpersonal, leadership, and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues
• Comfortable working in more sophisticated technical and regulatory environments
• Positive “roll-up your sleeves” attitude and “start-up” mentality with the flexibility to adapt as organization grows and evolves
• Bachelor’s degree required
• 2-4 years of relevant experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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