VP, Technology Workforce - job 1 of 3

You Lead the Way. We’ve Got Your Back. 

 With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

 At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

 Join Team Amex and let's lead the way together. 

 The Technology Business Enablement (TBE) organization sits under the Enterprise Platform & Technology Business Enablement. The Technology Business Enablement strives for predictability, transparency, and efficiency through best-in-class enablers including Technology Portfolio Management, Value Co-Creation, Technology Workforce, and Technology Talent Excellence. With 200+ colleagues and contractors, TBE’s success is founded in the efficiency of organizational processes and operations. 

 As our Technology organization continues to evolve, so too must our talent strategy. The Vice President, Technology Workforce will be instrumental in how we look to transform and evolve our multi-year technology workforce strategy to meet the delivery needs of our global organization powered by the best talent, while enabling ongoing governance of the workforce strategy. Defining and evolving our long-term workforce vision and guiding principles is critical to ensuring we have the right talent in the right place, with the right skills at the right time while having an optimized global cost structure. 

In partnership with the Technology Talent Excellence leader, the Portfolio Leadership team, and partners in Technology Finance, this leader will continue the transformation of action orientated insights and a data driven approach in the workforce aspirations are achieved. It is an exciting time to join the Technology team as tooling capabilities are enhanced, processes are defined, and TBE works as one unified team transforming how we operate today. 

Key Responsibilities Include: 

• Lead the strategy forward and partner with senior executive leaders to provide an end-to-end systematic process of analyzing, forecasting, and planning their workforce needs and providing action orientated insights; defining and establishing the overarching workforce strategy and governance model. 

• Generate a holistic Technology wide talent view by location and role type in collaboration with our internal stakeholders to maximize talent pipelines. 

• Determining the supply and demand resourcing needs that will inform future workforce and talent needs for the organization to power business outcomes. 

• Deliver the multiyear Technology real estate needs through modelling and collaboration with Global Real Estate & Workplace Experience (GREWE). 

• Partner closely with Technology Finance and other related Technology transformation programs to ensure consistency in data usage and reporting. 

• Supporting the identification of talent management interventions based on their needs – such as having the right people with the right skills in the right places. 

• Use external bench marking data to identify solutions and drive talent recommendations. 

• Develop and manage OKRs and KPIs to track progress, use data to pivot and always improve customer satisfaction. 
• Accountable for the workforce tooling transformation driving efficiencies, automation and self-service capabilities for team and stakeholders.  

Experience & Qualifications: 

• Bachelor’s degree along with Strategic Workforce Planning experience is required 

• Strong analytics experience is essential - with the ability to draw conclusions and make inferences from the data 

• 8-10 years of experience working in either Technology, Human Resources, or Consulting, or closely partnering with Technology is a plus 

• Excellent communication and influencing skills required, including experience with senior stakeholder management 

• Demonstrated experience leading, coaching and developing teams and colleagues 

• Highly organized with experience running large scale transformational programs 

• Experience working with external third parties and building strong relationships 

• Analytical mindset with the ability to develop measurable goals to track success 

• Ability to utilize Industry trends and external perspectives to make meaningful recommendations to senior leadership 

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $210,000.00 to $300,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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