Job details

Analyst - Index Product Support

Role Profile

Position Overview

The FTSE Russell Product Management team is responsible for delivering indexes, data products and services that meet targeted client segment needs globally, both launching new products and running the existing offerings. Key functions within Product Management includes strategy, commercials, delivery and client engagement. Currently, the Product Management team is present in the following locations: Fort Mill, Hong Kong, London, New York, and Seattle.

The Index Product Analyst will be a part of a technical product support “center of excellence” that reinforces Index Product Managers, Index Management, Client Service, Index Delivery and Sales teams globally by delivering repeatable, high quality analysis and output.

The role and team are located in Fort Mill, South Carolina.

Responsibilities

Develop a broad knowledge of FTSE Russell index products and processes, including index file structures and content, data delivery mechanisms, index calculation platforms and technical client requirements.
Support technical changes to FTSE Russell indexes, such as name changes, enhancements, decommissions, and product launches, working with the Product Manager, Legal/Compliance, Client Service, Sales, and Index Management.
Deliver technical product support to Client Service and Sales, including triage of the Product Management JIRA dashboard.
Provide product support to Technology and Index Management related to infrastructure changes such as review of technical specifications and delivery of technical product information.
Support website content changes such as factsheet development and index product changes.
Draft and complete client communications for product changes such as methodology enhancements and decommissions, ensuring consistent client messaging and coordination with Index Management, Compliance, and Marketing.
Manage index product setup on FTSE Russell’s index delivery platform, FTSE Data Delivery System (DDS) Platform.
Gather competitive, industry, and segment documentation to support competitive materials and presentations and update product documentation on both internal and external use.
Participate in cross-functional projects to improve technical product offering.
Support key client engagement.

Essential Skills

Written and verbal communications: Communicate effectively to audiences with differing levels of domain expertise (presentations, reports, external communications). Strong grasp of the English language.
Client focus and service mind-set: Understanding of client segments and ability to partner with Sales and Service teams (expectation management, commercial awareness).
Execution: Strong organizational skills and attention to detail with the ability to prioritize optimally, handle multiple projects under tight deadlines, identify/ flag/resolve potential issues early on.
Collaboration: Ability to influence and work through others to get things done in a matrixed, multi-site organization; willingness to help colleagues; openness to take on new responsibilities.
Self-motivated: Takes initiative and demonstrates a high level of enthusiasm.

Desired Experience and Qualifications

Knowledge and demonstrated ownership of product management processes throughout the development lifecycle.
Demonstrate success driving technical projects.
Experience in a client facing environment providing customer support, integration, and operations services.
Proven industry experience in financial services.
Undergraduate degree in finance, economics, or equivalent experience required.
Possible background includes client service, operations, analyst at financial services, market data or software firms.

Diversity & Inclusion

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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By LSEG (London Stock Exchange Group)

LSEG LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect f...

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FUNDING

Public

INDUSTRY

Stock Exchanges

TEAM SIZE

10000+

LOCATION

Hybrid, based in London, United Kingdom

DATE POSTED