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Startup Account Manager

Anthropic is looking for a Startup Account Manager to drive expansion and retention of fast-growing startup customers through consultative sales and building relationships.

Skills

  • Sales expertise
  • Relationship management
  • Analytical skills
  • Presentation skills
  • Creative problem-solving

Responsibilities

  • Drive revenue growth through strategic account expansion and renewals
  • Own the full sales cycle for upsell opportunities while maintaining strong retention rates
  • Build and maintain trusted relationships with key stakeholders
  • Lead strategic account planning including Quarterly Business Reviews
  • Identify new use cases and opportunities to expand AI capabilities

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Collaboration in a positive office environment
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$145000 / YEARLY (est.)
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$120000K
$170000K

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What You Should Know About Startup Account Manager, Anthropic

Are you ready to take on an exciting role as a Startup Account Manager at Anthropic in the heart of San Francisco, CA? If you have a passion for AI and a knack for helping startups thrive, this might just be the perfect opportunity for you! At Anthropic, we are devoted to building reliable and interpretable AI systems that are beneficial for everyone. In this role, you will drive the growth and retention efforts for our growing startup clientele by serving as a strategic partner. You’ll use your consultative sales expertise to widen revenue streams while becoming a trusted advisor, supporting customers as they unlock new use cases and explore the vast potentials of AI technologies. You will collaborate closely with talented teams across go-to-market, product, and marketing, identifying expansion opportunities to ensure our clients receive maximum value from our innovative solutions. Your role will entail managing the complete sales cycle for upselling opportunities while fostering strong relationships with key stakeholders. If you have 2+ years of experience in sales or account management, along with excellent presentation and communication skills, we want to hear from you! This is a chance to be part of a mission-driven team dedicated to safely advancing technology, while also creating a work environment that values your insights and fosters your growth.

Frequently Asked Questions (FAQs) for Startup Account Manager Role at Anthropic
What are the responsibilities of a Startup Account Manager at Anthropic?

As a Startup Account Manager at Anthropic, you will be responsible for driving revenue growth through strategic account expansion and renewals. You will manage the sales cycle for upselling opportunities while maintaining strong retention rates, building trusted relationships with key startup stakeholders, and conducting strategic account planning. Additionally, you will partner with customers to identify new AI use cases, gather feedback to inform the product roadmap, and develop account strategies that align with customers' business objectives.

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What qualifications are needed to become a Startup Account Manager at Anthropic?

To be a great fit for the Startup Account Manager position at Anthropic, candidates should have at least 2 years of experience in sales or account management, demonstrating a successful track record in growing accounts and exceeding retention targets. Strong presentation and communication skills are crucial, paired with the ability to navigate complex sales cycles and engage technical stakeholders. A passion for technology and a keen understanding of startup needs will also set you apart.

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What skills are important for a Startup Account Manager at Anthropic?

Key skills for a Startup Account Manager at Anthropic include consultative sales expertise, strong relationship management, analytical problem-solving, and excellent interpersonal communication. A successful candidate should also possess the ability to understand customer needs deeply, bring creative solutions to the table, and maintain a proactive approach to risk management while ensuring customer satisfaction.

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What is the expected salary range for a Startup Account Manager at Anthropic?

The expected annual salary range for the Startup Account Manager position at Anthropic is between $120,000 and $170,000 USD. This competitive compensation reflects the company's dedication to attracting talented professionals who are dedicated to advancing the ethical development of AI technologies.

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Does Anthropic offer remote work options for the Startup Account Manager role?

Yes, Anthropic has a location-based hybrid policy, which currently requires staff to be in the office at least 25% of the time. However, this may vary depending on the specific role, allowing for flexibility while still fostering collaboration in a vibrant team environment.

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Common Interview Questions for Startup Account Manager
How do you approach account management for high-growth startups?

In your response, describe a strategic framework you use that involves understanding the startup's unique challenges and customizing solutions that bring tangible value. Mention maintaining open lines of communication and building strong relationships with key stakeholders.

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Can you provide an example of a successful upsell you've executed?

Share a specific instance where you identified an upsell opportunity, illustrating how you handled the sales cycle and articulated the value to the customer. Discuss the outcome and how it strengthened the account relationship.

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What strategies do you employ to mitigate retention risks?

Discuss proactive measures such as regular check-ins, feedback loops, and health checks you implement to understand customer satisfaction. Mention how these strategies help in addressing potential issues before they impact retention.

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How do you maintain effective communication with technical stakeholders?

Talk about your ability to translate complex information into relatable terms for different audiences. Highlight experiences where understanding technical needs led to successful implementation of solutions.

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What do you think is the key to building trust with your clients?

Emphasize the importance of active listening, offering valuable insights, and being genuinely invested in the success of your clients. Share experiences where your approach has fostered trust and deeper collaboration.

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How do you identify new use cases for AI within your accounts?

Illustrate your research approach, staying updated on industry trends, and maintaining close dialogue with clients to brainstorm innovative applications of AI tailored to their business objectives.

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What metrics do you use to measure the success of your accounts?

Discuss metrics such as growth in revenue, customer satisfaction scores, retention rates, and upsell success, and explain how each metric informs your account management strategy.

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How do you balance short-term objectives with long-term relationship building?

Identify the importance of setting clear goals that align with customer success while also nurturing deeper relationships over time. Example scenarios could help illustrate your strategy.

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Describe how you handle challenging conversations with clients.

Give an example where you turned a challenging discussion into a productive conversation. Emphasize empathy, active listening, and working towards solutions that benefit both parties.

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What role do you think ethics play in AI development and management?

Discuss the importance of ethical considerations in AI and how this perspective can enhance client trust, drive responsible usage, and promote sustainable growth within their AI initiatives.

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Anthropic is an AI startup public-benefit company dedicated to AI safety and research, aiming to develop dependable, interpretable, and controllable AI systems. The company was was founded by former members of OpenAI in 2021.

180 jobs
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BADGES
Badge ChangemakerBadge Future MakerBadge InnovatorBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Transparent & Candid
Passion for Exploration
Rapid Growth
Social Impact Driven
Mission Driven
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Maternity Leave
Paternity Leave
Paid Time-Off
Equity
401K Matching
Commuter Benefits
Learning & Development
WFH Reimbursements
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$120,000/yr - $170,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 6, 2024

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