Technical Account Manager, Delhi PD (Onsite)

As a Technical Account Manager at Axon, you will primarily support the Delhi Police Department, ensuring they receive top-notch technical assistance with Axon's products and services. Your role will involve troubleshooting issues, documenting processes, collaborating on projects, and advocating for the agency's needs within Axon. You'll also help with software adoption and provide insights for continuous improvement.

To apply for the Technical Account Manager position at Axon, candidates should possess a bachelor's degree in business administration or a related field, or have at least 4 years of relevant experience. Proficiency in tools such as Microsoft Power BI, SQL Server, and familiarity with API integration protocols are essential, alongside a proven track record in customer relationships and technical project management.

As a Technical Account Manager at Axon, your work directly impacts the mission of protecting life by enhancing the effectiveness of law enforcement agencies like the Delhi Police Department. Through your expert support and advocacy for Axon products, you're helping officers utilize vital resources effectively, ultimately improving public safety and community trust.

Axon offers a comprehensive benefits package for Technical Account Managers, including competitive salaries, a 401k with employer match, discretionary paid time off, parental leave, and various medical options such as dental and vision plans. Additional perks include fitness programs and emotional wellness support, ensuring a well-rounded approach to employee well-being.

Candidates for the Technical Account Manager role at Axon are preferred to have experience supporting law enforcement software systems, such as Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Experience with tools like Splunk, JIRA, or Salesforce can also greatly benefit your application, showcasing your familiarity with the technical environment you'll be operating in.

In managing customer relationships, it's vital to establish trust and open communication. I focus on understanding the customer's needs and pain points and provide proactive support. This includes regular check-ins, documentation of their feedback, and collaborating closely with internal teams to ensure their expectations are not only met but exceeded.

In my previous roles, I have built views, written, and optimized SQL queries to generate actionable insights for clients. This experience is directly relevant to the Technical Account Manager position at Axon, where I will leverage SQL skills to support the Delhi Police in configuring and managing their reports, enhancing data-driven decision-making.

To address urgent technical support needs, I would first assess the situation and prioritize the issue's impact on the client's operations. I would quickly mobilize to provide the necessary support or escalate the issue internally if required. Communication is key; I would keep the customer informed throughout the process and ensure resolution as swiftly as possible.

Handling software adoption challenges requires a tailored approach. I engage with clients to understand their specific pain points and work through change management processes, offering training sessions and resources to facilitate a smoother transition. I advocate for their needs within Axon, providing feedback to improve our offerings continuously.

Certainly! In my last position, I noticed clients struggled with generating custom reports. I collaborated with the engineering team to create a user-friendly dashboard in Microsoft Power BI, which not only simplified their reporting process but also provided real-time insights, enhancing their operational efficiency and satisfaction.

I have extensive experience in software integrations, particularly with cloud-based solutions and internal data management systems. I am familiar with API integrations and have successfully worked with clients to ensure smooth data exchange between various platforms, which is crucial for the Technical Account Manager role at Axon.

I prioritize tasks based on the urgency and impact of each client's needs. Utilizing tools like project management software, I maintain a clear overview of deadlines and expectations, ensuring I allocate my time effectively while also making room for unexpected issues that may arise.

The most important skill for a Technical Account Manager is effective communication. It ensures that you can translate technical concepts to clients, build strong relationships, and negotiate solutions that benefit both the client and the company. Empathy and active listening also play critical roles in understanding client needs.

If a client expresses dissatisfaction with the support they've received, my first step would be to listen actively to their concerns without interruption. I would then acknowledge their experience, offer reassurance, and work collaboratively with them to outline a pathway to resolution. Transparency and accountability are crucial in rebuilding trust.

I was drawn to the Technical Account Manager position at Axon because of the company's commitment to protecting life and improving public safety. The opportunity to work closely with law enforcement agencies, while using my technical skills to drive impactful change, aligns perfectly with my career aspirations and values.