Customer Inventory Servicing (Casual)

The Customer Inventory Servicing position at Anzor involves visiting customers to assess their current stock levels of fastenings and fittings, which includes counting or visually inspecting inventory. You will record a list of items that need to be reordered and request the customer's approval. Additionally, the role includes delivering orders directly to customers and ensuring compliance with their health and safety requirements.

To qualify for the Customer Inventory Servicing role at Anzor, you should have knowledge of fastenings, such as nuts, bolts, and screws, which can come from experience as an engineer or working with a fastenings supplier. Strong numeracy skills, attention to detail, and a friendly personality are essential for interacting with customers. IT literacy is also required for managing inventory records and utilizing our technological tools.

Yes! At Anzor, we understand the importance of equipping our employees with the necessary tools and knowledge to succeed. Once you join as a Customer Inventory Servicing expert, you can expect comprehensive training that will cover our inventory systems, customer service best practices, and product knowledge so you can confidently visit customer sites.

At Anzor, you will find a friendly, professional, and hardworking environment where we value teamwork and delivering exceptional service to our customers. We encourage a culture of fun and camaraderie while focusing on growth and excellence in customer care, all within a casual work setting.

The Customer Inventory Servicing role at Anzor is offered on a casual basis. This means you'll have flexible working hours tailored to meet the needs of our customers, allowing you the chance to manage your time effectively while contributing to the operations of our Brisbane branch.

In answering this question, share specific experiences where you've worked with fasteners. Highlight any roles where you assessed inventory levels or engaged with customers to ensure they had the correct supplies. Emphasize your understanding of the products and how it positions you to make informed recommendations to clients.

Discuss your approach to prioritization by mentioning how you assess customer needs and inventory checks. Share a strategy that incorporates time management and organization to ensure you address the most important tasks while remaining flexible to customer requests.

Think of a specific situation where you went above and beyond to assist a customer. Explain the circumstances and your actions to resolve their issues. Highlight the positive outcome, showcasing your commitment to customer satisfaction, which is crucial for the role at Anzor.

Mention your attention to detail and any systematic methods you employ for inventory assessments, such as using checklists or digital tools. Stress the importance of consistency in maintaining accurate records, which aligns with the responsibilities at Anzor.

Think about an instance where you faced a difficult situation with a client. Discuss the approach you took to stay calm and professional, listening to their concerns, and providing a solution. This shows your capability in managing relationships, essential for customer service roles.

Illustrate your ability to adapt to changing circumstances. Provide an example where you might have had to rearrange your priorities due to a customer's urgent request and how you successfully managed that while maintaining service quality.

Explain your awareness of health and safety practices, including being mindful of customers' specific requirements while on their premises. Mention your commitment to following protocols and ensuring a safe environment for both yourself and the clients.

Discuss your approach to communicating with customers, highlighting professionalism, warmth, and clarity. Emphasize the importance of listening and being responsive to create a positive experience, especially relevant in the casual Customer Inventory Servicing role at Anzor.

Share your passion for assisting customers and how you find joy in problem-solving and delivering efficient solutions to meet their needs. Relate this to how it aligns with Anzor's customer-focused culture.

Talk about your collaborative mindset and how you build relationships with colleagues and clients. Describe techniques, such as regular communication and shared goals, that facilitate effective teamwork, which is integral at Anzor.