IT Analyst (Mid)

As an IT Analyst (Mid) at Apex Technology, your key responsibilities include serving as the first line of support for all IT requests, managing incoming tickets according to ITIL principles, and contributing to knowledge articles to enhance productivity. Additionally, you will configure and deploy end-user systems, maintain application servers, conduct new hire orientations, manage IT procurement, and support various internal IT systems including AV technology and building security.

To qualify for the IT Analyst (Mid) position at Apex Technology, you should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 5 years of experience in IT support. Experience with systems and network administration for at least 2 years is also required. You should have a solid understanding of various operating systems such as Windows, OSX, and Linux, along with expertise in networking and security protocols. Certification in relevant fields may be considered in lieu of a degree.

The work environment at Apex Technology as an IT Analyst (Mid) is collaborative and supportive, with a focus on innovation and employee well-being. You will be part of a dynamic team dedicated to advancing aerospace technology. Apex emphasizes a culture of inclusivity, continuous learning, and personal growth, offering a range of benefits including daily lunches, community events, and a well-equipped office space.

Apex Technology is committed to the professional growth and development of its employees, particularly for the IT Analyst (Mid) role. The company fosters an environment that encourages learning through hands-on experience and offers opportunities to engage in various aspects of IT. Additionally, employees have access to training programs, comprehensive benefits, and a supportive network which allows them to enhance their skills and confidence in the aerospace industry.

The salary range for the IT Analyst (Mid) position at Apex Technology is between $115,000 and $145,000 per year. This range reflects the targeted base salary and does not include additional benefits that enhance the overall compensation package. If your salary expectations fall outside of this range, Apex encourages you to apply, as we value the skills and experience of all candidates.

In interviews, discuss your understanding and practical application of ITIL principles. Highlight your experience in managing IT support tickets, using prioritization to address issues efficiently, and continuously improving service delivery through best practices. It's beneficial to provide specific examples of how you've implemented these principles in past roles.

When answering this question, emphasize your proactive approach. Talk about listening actively to users, troubleshooting effectively, and following up on support requests to ensure user satisfaction. Examples of difficult customer interactions and how you resolved them will demonstrate your capability in this area.

Share your process for prioritizing IT requests. You might mention categorizing tickets based on urgency and impact, staying organized through ticketing systems, and working collaboratively with team members. Illustrating your method with examples will help convey your time management skills.

Detail your background in network administration, covering your familiarity with concepts such as DHCP, DNS, and VPN configurations. Additionally, discuss your understanding of cybersecurity principles, outlining how you've implemented security measures in past roles to protect sensitive information.

Discuss your experience with inventory management, including tracking hardware and software assets, negotiating with vendors for licenses, and ensuring timely procurement of necessary IT supplies. Mention any specific inventory systems you've used and how they contributed to efficiency.

Prepare a brief detailed account of an IT project where you played a significant role, discussing your contributions and the project's outcome. Make sure to highlight any challenges faced and how you overcame them, as this demonstrates your problem-solving abilities.

Explain your approach to conducting training sessions for new hires. Emphasize the importance of hands-on experience, using visual aids, or providing documentation for better understanding. Share feedback you received from past training to show its effectiveness.

Demonstrate your commitment to continuous learning by sharing your habits, such as reading industry publications, attending webinars, or participating in relevant certifications. Mention specific technologies you're excited about and how you see them impacting the industry.

Discuss how teamwork is essential for success in an IT Analyst role, emphasizing collaboration with other departments and IT specialists. Provide examples of how you have worked within a team to resolve issues and achieve common goals in past experiences.

Outline your strategy for handling simultaneous requests, focusing on staying calm and assessing the urgency of each ticket. Explain how you would communicate with users and delegate tasks if necessary. Sharing past experiences can help solidify your point.