Strategic Data Solutions (SDS) Wallet Fraud Investigator - Account Takeover

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility. We hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Wallet Fraud Investigator to support Account Takeover. We enhance the overall customer experience by analyzing account login and device patterns, transaction history, and relevant data to identify and stop fraudulent activities and determine appropriate next steps.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. You stay self-motivated and customer focused in a highly transactional role with minimal supervision. You will efficiently build strong working relationships with your immediate team and members of other SDS groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning this role, staying current with procedures/trends, and in building and maintaining a successful group culture. You will support Apple Cash, Apple Card, and Savings accounts. Account Takeover review is expected to expand across multiple fraud lines of business. This is a unique opportunity that will allow you to make an immediate impact on a team that is forming.

Minimum Qualifications

2 years experience in customer service or order verification type role

Preferred Qualifications

Bachelor’s degree with 3+ years experience in a customer service and support environment Fraud prevention knowledge Experience with peer-to-peer payments and/or banking industry High level of personal accountability, integrity, and dependability Excellent time management skills, detail oriented, and adaptable to change Advanced judgment, critical thinking, problem solving and decision-making skill Ability to work and make decisions independently Comfort in navigating ambiguity Excellent written and verbal communication skills Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Ability to work a schedule from 7:00 am to 10:00 pm (CST) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year