Customer Service/Support Specialist

Customer Service/Support SpecialistCompensation: 17.00 – 19.00Depending on experience Hours: Monday-Friday open availability from 8am-8pmMinimum of 1 year consecutive duration experience in an office environment.Background and drug screening required.Job Duties:• Answer incoming customer inquiries• Record customer information within our customer service database• Engage with clients in a friendly and professional manner while actively listening to their concerns• Offer support and solutions to customers in accordance with the company's customer service policies Communication method(s) used:• Email • Phone • Chat Customer Service/ Support Specialist Responsibilities: • Answers incoming customer calls and emails regarding billing issues, product problems, service questions, and general client concerns • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller • Update customer information in the customer service database during and after each call • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customersHigh school diploma/GED required (Associate degree in a business-related field preferred)Ability to remain professional and courteous with customers at all timesExcellent verbal and written communication skillsProficient In Microsoft Word and Excel RequiredEEO/AA Employer/Vet/DisabledThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf