Application Support Analyst

Job Location: Fully Remote/Virtual

Position Summary

Reasons you will want this position:

• We are a rapidly growing company, with limitless career growth and advancement for top performers
• The clients this person supports actively show their appreciation for the work we do
• Our culture appreciates and rewards creative ideas especially those that achieve better outcomes for everyone
• Empowered to solve problems and overcome challenges on your own, or when needed with the assistance of a larger team
• Offer a variety of benefits including medical, dental, vision, FSA, HSA, ST/LT disability, 401K automatic employer contribution, and more
• This is viewed as a key position for our continued success by our executives and senior leadership.
• Work where you are most productive: from home, in the office, or hybrid.

Summary
Work as part of a team to support clients in their implementation, installation, configuration, training, use, and problem resolution with our Eligibility Manager, Cap Check, and DataTug products.

Roles & Responsibilities

• Work with team to manage and implement all aspects of client installations and enhancements.
  • Produce client-specific documentation.
  • Train clients and run Q&A sessions.
  • Evaluate client information to ensure we have everything we need.
  • Configure systems based on client needs.
  • Test configurations, where possible, before delivering to the client.
  • Handle custom requests and special needs.
  • Provide testing and client validation support.
  • Provide post-go-live support and "transition to Support."
• Provide ongoing client support and training for all applications.
• Provide QA feedback for new product releases.
• Document tasks and communications with clients.
• When required, track time and provide billing information.

Required Experience / Qualifications

• Three years experience with DataWing applications and solid knowledge of installations and client support aspects.
• Demonstrated (work experience, education, etc.) technical skills.
  • Microsoft Office skills - specifically Excel and Access.
  • Strong SQL Server skills.
• Ability to write documentation and process documents.
• Strong attention to detail.
• Ability to test software applications.
• General healthcare knowledge focusing on financial/insurance processes.
• Ability to work independently and manage own time, commitments, and responsibilities.
• Occasional travel may be required.

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity-backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.