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Manager III, Customer Engineer

Key ResponsibilitiesDevelops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.Executes escalation procedure.Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.Functional Knowledge• Works on issues where analysis of situation or data requires review of relevant factorsBusiness Expertise• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectivesLeadership• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employeesProblem Solving• Exercises judgment within defined procedures and policies to determine appropriate action.Impact• Erroneous decisions or failure to achieve results will cause delays in schedules.Interpersonal Skills• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.QualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Additional InformationShift:10-Day 8-Hr (United States of America)Travel:Yes, 10% of the TimeRelocation Eligible:YesReferral Payment Plan:Employee Referral (Enhanced)U.S. Salary Range:$88,000.00 - $121,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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Average salary estimate

$104500 / YEARLY (est.)
min
max
$88000K
$121000K

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What You Should Know About Manager III, Customer Engineer, Applied Materials

As a Manager III, Customer Engineer at Applied Materials in Keller, TX, you'll have an exciting opportunity to shape the future of customer relations and engineering leadership. Your main role will be to foster solid relationships with customers across your district, ensuring that all interactions are seamless and beneficial. You'll oversee a dedicated team of customer engineers, providing coaching and guidance while handling career development, salary planning, and performance reviews. Regular customer visits are a key part of your job, and creative engagement, such as inviting guest speakers, will keep things fresh and informative. You’ll also act as the main link between your team and other Product Divisions, ensuring that technical support and training are top-notch. Reporting will be a part of your responsibilities, and you'll have to analyze complex data to deliver insightful updates. Account planning and financial forecasting for your district play a significant role in maintaining cost efficiency while achieving business goals. Moreover, ensuring the smooth installation and operational support of systems will be paramount. In this position, you will embody the ethical standards of Applied Materials, acting as a role model for your team while addressing any escalations promptly. If you have a passion for leadership and a knack for building relationships, this could be the perfect role for you.

Frequently Asked Questions (FAQs) for Manager III, Customer Engineer Role at Applied Materials
What are the key responsibilities of a Manager III, Customer Engineer at Applied Materials?

The Manager III, Customer Engineer at Applied Materials is responsible for enhancing customer relationships and leading a team of customer engineers. This includes managing team performance, career development, and conducting regular customer visits. The role also entails financial forecasting, account planning, and ensuring effective system installations, all while maintaining high ethical standards.

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What qualifications do I need to become a Manager III, Customer Engineer at Applied Materials?

To become a Manager III, Customer Engineer at Applied Materials, candidates generally need a Bachelor's Degree, along with 4 to 7 years of relevant work experience in a technical or engineering environment. Strong leadership, problem-solving abilities, and excellent interpersonal skills are crucial for success in this role.

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How does Applied Materials support career development for Manager III, Customer Engineers?

Applied Materials places a strong emphasis on career development for Manager III, Customer Engineers. This involves providing formal updates to the engineering team, setting objectives, conducting performance appraisals, and ensuring that each engineer has a defined mentor for guidance and support.

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What is the salary range for a Manager III, Customer Engineer at Applied Materials?

The salary range for a Manager III, Customer Engineer at Applied Materials varies between $88,000.00 to $121,000.00, depending on multiple factors such as location, experience, and internal equity among team members. Additionally, candidates may benefit from bonuses and stock awards.

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What type of travel is expected for the Manager III, Customer Engineer position at Applied Materials?

The Manager III, Customer Engineer position at Applied Materials involves occasional travel, approximately 10% of the time. This travel is primarily for customer visits, attending meetings, and ensuring effective execution of system installations.

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Common Interview Questions for Manager III, Customer Engineer
How do you prioritize tasks as a Manager III, Customer Engineer?

In prioritizing tasks, it's essential to align them with overall business objectives. Begin by evaluating urgent customer needs and project deadlines. Creating a structured plan that incorporates team input can enhance efficiency and accountability.

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Describe your leadership style as a Manager III, Customer Engineer.

My leadership style is collaborative and supportive. I believe in empowering my team members while providing the necessary tools and guidance. Regular feedback sessions and open communication are vital to my approach.

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How do you handle conflicts within your engineering team?

Handling conflicts involves active listening and understanding each party's perspective. Facilitating open discussions to identify common goals helps in resolving misunderstandings. Maintaining professionalism and fostering a team-oriented environment are crucial.

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What methods do you use to build relationships with customers?

Building relationships with customers relies on regular communication and genuine engagement. I often schedule in-person visits and invite customer input on relevant topics to foster trust and collaboration.

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Can you give an example of a successful project you've led?

One successful project involved streamlining the installation process for a new product. By coordinating closely with both the engineering and sales teams, we achieved a 20% reduction in installation time, leading to higher customer satisfaction.

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How do you measure the effectiveness of your customer engineers?

I measure effectiveness through KPIs such as customer satisfaction scores, project completion rates, and individual performance metrics. Regular reviews allow us to identify areas for improvement and celebrate achievements.

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What is your approach to mentorship within your team?

I believe mentorship is crucial for professional growth. I pair new engineers with experienced mentors who can provide guidance and share valuable insights, fostering a supportive learning environment.

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How do you address feedback from your team?

Addressing feedback involves actively listening and analyzing the input. I encourage an open-door policy to ensure team members feel comfortable sharing their thoughts. Implementing actionable suggestions demonstrates that their input is valued.

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What tools do you use for project management?

In project management, I utilize tools like project tracking software, Gantt charts, and collaborative platforms to keep teams aligned and informed. These tools aid in visibility and accountability across the project lifecycle.

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How do you ensure compliance with company policies in your team?

Ensuring compliance involves regular training sessions to familiarize the team with company policies. I emphasize the importance of ethical conduct and lead by example to cultivate a culture of accountability.

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To lead the world with materials engineering solutions that enable customers to transform possibilities into reality.

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Full-time, on-site
DATE POSTED
December 19, 2024

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