Project Manager, Customer Support

Job Description

Amazing Career Moments Happen Here  

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.  

Position Overview  

We’re searching for a Customer Support Project Manager to join our Global Customer Support team in a remote or hybrid capacity. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.  

What You’ll Do

• • • • • Work with SMEs to establish a project plan that aligns with client objectives
        • Coordinate and attend project meetings and facilitate appropriate project communications, reading out on any material topics
        • Collaborate with QA team to organize test plans that align with each release
        • Coordinate 100+ Support team resources to execute test plans in user acceptance testing
        • Monitor and track team findings during testing
        • Monitor key performance indicators (KPIs) to evaluate the effectiveness of implemented processes
        • Prepare and present regular reports on project status, risks, and outcomes to the leadership team on a consistent cadence

We’re Excited to Learn More About You  

Your experience may include:  

• Bachelor's degree and exposure to software industry implementation practices
• 5+ years of project management experience including ability to manage technical projects involving strategic customers and many stakeholders
• Experience with enterprise software, preferably with implementation projects
• Strong technical background and understanding of software development methodologies, tools, and techniques
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity

You may have other skills or credentials, including:  

• PMP Certification
• Insurance industry knowledge
• Software implementation knowledge/experience

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!  

When You Join Team Applied, You Can Expect:  

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.  

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.  

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:  

• Medical, Dental, and Vision Coverage 
• Holiday and Vacation Time 
• Health & Wellness Days 
• A Bonus Day for Your Birthday 

 Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/  

Your Security Matters:   Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.   

EEO Statement    

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.   

#LI-Remote or #LI-Hybrid