Business Analyst

About ApprovalMax

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

In the supporting role аs a Business Analyst within the Revenue Operations team, you will play a crucial role in driving revenue growth and optimizing internal processes across various departments. 

Reporting directly to the Revenue Operations Manager, you will collaborate closely with the System Administrator (CRM & HubSpot) and gather input from key stakeholders in marketing, sales, customer success, operations, finance, and customer support teams. 

Your primary responsibility will be to proactively analyze ongoing and historical Revenue and Marketing data, and the associated business processes within these teams to derive insights and conclusions. Your findings will inform operations initiatives and projects designed to drive revenue growth and enable efficient internal operations.

Key Responsibilities:

Data Analysis:

• Conduct a thorough analysis of data from various sources, including CRM systems, sales, and marketing automation platforms, and other relevant databases.
• Identify trends, patterns, and anomalies to uncover insights related to revenue generation, customer behavior, and operational efficiency.
• Utilise statistical techniques and data visualization tools to present findings clearly, succinctly, and promptly.

Process Analysis:

• Analyse existing business processes across marketing, sales, customer success, operations, and customer support teams.
• Identify bottlenecks, inefficiencies, and areas for improvement in these processes. 
• Collaborate with stakeholders to understand process improvement requirements and propose solutions for streamlining and enhancing productivity via automation.

Cross-Functional Collaboration:

• Proactively facilitate cross-functional work to propose projects, discuss findings, share recommendations, and align action plans.
• Work closely with the Revenue Operations Manager, System Administrator, and key stakeholders from different departments to gather input and insights.

Insights and Recommendations:

• Translate data analysis into actionable insights and recommendations for driving revenue growth and operational excellence.
• Prepare reports, presentations, and dashboards to communicate findings and recommendations to senior leadership and relevant stakeholders.
• Monitor and track the implementation of recommended changes to measure the impact on key performance metrics.

Continuous Improvement:

• Stay informed about industry best practices, emerging trends, and technological advancements in revenue operations and business analysis.
• Identify opportunities for process improvement and contribute to the development of scalable solutions.
• Proactively manage fields in CRM and integrated systems to improve data integrity, propose improvements to assessing customer-facing work, and design business processes that can be measured and managed. 

• Bachelor's degree in Business Administration, Economics, Finance, Marketing, or a related field.
• Proven experience as a Business Analyst or similar role, preferably in a SaaS or consulting environment.
• Experience working with sales and marketing data, understanding their metrics, KPIs, processes, and functionalities to derive insights and drive revenue growth effectively.
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Proficiency in data analysis tools and software, such as Excel, SQL, Tableau, Power BI, or native reporting in CRM/Marketing automation tools.
• Experience with CRM and marketing automation systems (e.g., Salesforce, HubSpot, Zoho). 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.
• Detail-oriented mindset with a focus on continuous improvement and problem-solving.

This role offers an exciting opportunity to drive strategic initiatives and make a meaningful impact on revenue growth and operational efficiency within our organization. If you are a proactive and analytical individual with a passion for data-driven decision-making, we encourage you to apply.

What we offer:

• Regular performance-based compensation reviews;
• 100% paid 20 business vacation days;
• 100% paid 10 sick leave days;
• Flexible hours;
• Remote work;
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
• Reimbursement of co-working space;
• Reimbursement of professional development courses;
• Service years recognition financial reward;