Senior Systems Engineer

As a Senior Systems Engineer at Ardent, your responsibilities include managing the organization's Microsoft 365 environment across various applications like MS Azure and SharePoint Online. You'll ensure optimal performance and security compliance, lead IT operations, manage the service desk team, and actively participate in compliance audits such as CMMI and ISO.

To qualify for the Senior Systems Engineer role at Ardent, candidates should possess a Bachelor's degree in Computer Science or a related field, along with a minimum of six years of hands-on experience managing M365 environments. Relevant certifications in M365 and ITIL 4 Foundation are preferred, as is familiarity with compliance frameworks.

The hybrid working model for the Senior Systems Engineer position at Ardent allows for a blend of remote work and in-office collaboration. This flexibility supports both personal commitments and professional efficiency, ensuring that you maintain a balanced and productive work-life dynamic.

Essential skills for a Senior Systems Engineer at Ardent include in-depth knowledge of M365 applications, exceptional problem-solving abilities, and strong communication skills. Candidates should also have experience with IT infrastructure and the ability to manage cross-functional teams effectively.

Ardent's culture is unique in that it emphasizes a service mindset, teamwork, and personal growth. We prioritize a collaborative environment where every employee is encouraged to innovate, pursue professional development opportunities, and contribute to a community-oriented atmosphere.

When answering this question, discuss specific projects or environments you've managed within Microsoft 365. Highlight your duties related to administration and management, ensuring to mention tools like Azure AD and SharePoint Online.

Highlight your approach to prioritization, including factors like urgency, impact on users, and service level agreements (SLAs). Provide examples of how you have successfully managed multiple priorities in your previous roles.

Discuss the compliance frameworks such as CMMI, CMMC, or ISO that you have worked with. Provide concrete examples of how you maintained compliance, including the documentation and processes you implemented.

Choose a specific challenge and walk the interviewer through how you diagnosed the issue, the steps you took to resolve it, and the outcomes. This demonstrates your problem-solving skills and technical expertise.

Mention reliable sources of information such as tech blogs, industry events, webinars, and relevant training workshops. Explain how staying current has benefited your professional development and improved your work performance.

Explain your collaboration process by discussing communication tools, project management methodologies (like Agile), and how you ensure clear roles and responsibilities within the team.

Talk about specific ITSM platforms you’ve used in the past, focusing on your familiarity with features that enhance service delivery. Provide insights into how you have utilized these platforms to improve efficiency and user satisfaction.

Discuss the importance of security within M365, touching on tools like Defender and compliance features like Conditional Access. Highlight your experience in implementing security best practices in past roles.

Share an example where you successfully delivered training. Emphasize your approach to simplifying complex concepts, gauging audience understanding, and ensuring participants felt empowered post-training.

Discuss analytical tools and practices you use for performance monitoring. Include examples of ways you've enhanced performance through user training, adjusting configurations, or introducing automation.