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Systems Engineer

Ardent is seeking a highly skilled Systems Engineer to manage and support the full suite of Microsoft 365 infrastructure. Ideal candidates should have a commitment to solving important problems while balancing professional growth.

Skills

  • Microsoft 365 Administration
  • IT Operations Management
  • Compliance and Audit Participation
  • Infrastructure Management
  • Collaboration and Training

Responsibilities

  • Manage and maintain M365 environment
  • Oversee daily IT operations
  • Support compliance efforts for CMMI/CMMC and ISO
  • Integrate IT systems
  • Provide training to staff

Education

  • Bachelor’s degree in Computer Science or related field

Benefits

  • Highly competitive benefits
  • Professional development opportunities
  • Support for work-life balance
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Systems Engineer , Ardent

Join us at Ardent as a Systems Engineer and step into a role that truly balances impactful work with a fulfilling life. At Ardent, we’re not just about solving complex problems; we’re committed to empowering our team with the resources and support they need to thrive. In your capacity as a Systems Engineer, you will manage and support our comprehensive Microsoft 365 infrastructure, which includes everything from Azure Active Directory to OneDrive, enhancing both functionality and security. Your daily responsibilities will encompass IT operations management, where overseeing a service desk team and ensuring smooth operational continuity take center stage. You will play a crucial role in aligning our IT operations with compliance goals, such as CMMI and ISO auditing standards, while remaining open to innovative solutions that drive our mission. The best part? You’ll be working in a hybrid environment around the Washington D.C. area, which allows for flexibility without compromising on teamwork. If you’re passionate about technology and want to make genuine strides in a role that appreciates your expertise, Ardent is the perfect place for you. We’re all in this together—come make a difference with us!

Frequently Asked Questions (FAQs) for Systems Engineer Role at Ardent
What responsibilities does a Systems Engineer at Ardent have?

As a Systems Engineer at Ardent, you will manage the Microsoft 365 environment, ensuring operational continuity and high-level IT service management. This includes overseeing Azure, SharePoint, and Teams operations, leading your service desk team, and ensuring compliance with various standards such as CMMI and ISO. Your role is integral in guaranteeing that our IT systems not only meet but exceed the demands of our clients.

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What qualifications do I need to apply for the Systems Engineer role at Ardent?

To apply for the Systems Engineer position at Ardent, you should possess a Bachelor’s degree in Computer Science or a related field, plus over 5 years of relevant experience managing M365 environments in a mid-to-large scale organization. Familiarity with IT service management tools and compliance frameworks is also vital, alongside relevant certifications like Microsoft 365 Certified: Enterprise Administrator Expert.

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How does Ardent support professional development for Systems Engineers?

At Ardent, we prioritize professional growth through continuous learning and development opportunities for our Systems Engineers. This includes providing access to training on emerging technologies, relevant certifications, and the chance to participate in innovative projects that enhance both personal skills and overall career paths within the IT sector.

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What compliance frameworks will a Systems Engineer at Ardent work with?

As a Systems Engineer at Ardent, you will be involved in compliance frameworks such as CMMI, CMMC, and ISO. Your role will include supporting compliance initiatives by maintaining documentation, processes, and tools needed for audits, ensuring our IT operations align with regulatory standards while achieving operational excellence.

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What are the key skills for a successful Systems Engineer at Ardent?

Successful Systems Engineers at Ardent exhibit in-depth knowledge of M365 applications and IT infrastructure principles. Critical problem-solving skills, effective communication, and the ability to manage multiple tasks across various tenants under strict deadlines are essential for thriving in this dynamic environment.

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Common Interview Questions for Systems Engineer
Can you describe your experience managing Microsoft 365 environments?

In responding, provide concrete examples of your previous roles where you managed M365 environments. Highlight specific tools you've utilized, how you’ve ensured operational efficiency, and any metrics you can share that illustrate your success.

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How do you stay current with emerging technologies in the IT industry?

Discuss your methods for keeping up with the latest developments, such as attending webinars, reading industry publications, or participating in relevant training opportunities. Mention any specific technologies or trends you’re particularly excited about.

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What strategies would you implement to ensure compliance within IT operations?

Highlight your understanding of compliance frameworks such as CMMI and ISO. Discuss your approach to maintaining documentation and processes required for auditing and how you would engage teams to promote a culture of compliance.

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Describe a challenging technical issue you faced and how you resolved it.

Select a specific example that demonstrates your problem-solving skills. Discuss the situation, the actions you took to resolve the problem, and the outcome.

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How do you prioritize tasks when managing multiple IT projects?

Explain your prioritization process. Discuss tools or methods you use for task management and how you ensure deadlines are met without compromising quality.

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What is your experience with IT service management platforms?

Talk about the specific ITSM platforms you have worked with, your role in implementing them, and how they've helped improve service delivery and user satisfaction.

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How do you foster collaboration between IT and business units?

Share examples of how you've engaged with business stakeholders to understand their needs. Discuss strategies you’ve employed to bridge the gap between IT and other departments to drive effective solutions.

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How do you implement best practices for cost management across IT services?

Discuss your experience in budget management and your understanding of cost-saving measures in IT. Highlight your strategies for optimizing resource utilization without sacrificing service quality.

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Can you explain how you would manage a service desk team?

Describe your leadership style and the methods you use to motivate and manage a service desk team. Discuss your approach to ticket prioritization, user satisfaction, and team development.

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What steps do you take to ensure the security of IT systems?

Explain the various security measures you would implement within the M365 environment, including vulnerability assessments, incident response strategies, and user training on security best practices.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 18, 2024

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