Senior IT System Administrator

As a Senior IT System Administrator at Constant Contact, your main responsibilities include managing back-office systems, performing routine system administration tasks, troubleshooting issues, and implementing solutions for system improvements. You will also be responsible for researching and recommending new technologies to meet business requirements and ensuring the reliability and security of our environments.

To qualify for the Senior IT System Administrator role at Constant Contact, candidates should have at least 5 years of experience in a systems administration role. Proficiency in managing Windows servers, email administration (like G-Suite or Office 365), Active Directory, and experience with cloud platforms such as AWS and Google Cloud are also essential. Knowledge of system architecture and scripting languages like PowerShell will be advantageous.

Candidates for the Senior IT System Administrator role at Constant Contact should be familiar with a broad spectrum of technologies, including Windows Server (2012-2022), email management systems, Active Directory, DNS, DHCP, RADIUS, multi-factor authentication solutions, virtualization technologies, and various backup solutions. Experience with cloud infrastructure and Linux basic server administration is a plus.

Constant Contact is dedicated to employee development and offers various opportunities for career advancement within the organization. Senior IT System Administrators are encouraged to explore different aspects of the business, take on stretch assignments, participate in coaching, and pursue professional development opportunities to enhance their skills and career trajectory.

The work environment for a Senior IT System Administrator at Constant Contact is hybrid, offering a balance between remote work and in-office collaboration in Waltham, MA. This setup allows for flexibility while providing ample opportunities for teamwork, live training, and social engagement with colleagues, fostering a supportive and inclusive culture.

In answering this question, highlight specific versions you've worked with, such as Windows Server 2016 or 2019. Discuss your experience in configuring, maintaining, and troubleshooting server environments, as well as any notable projects or challenges you've successfully navigated.

When addressing troubleshooting questions, detail your systematic approach. Share an example of a significant issue you faced, how you identified the root causes, the steps you took to resolve it, and measures implemented to prevent future occurrences.

Share your experience with scripting languages such as PowerShell or VBScript. Discuss specific tasks automated through scripting to enhance efficiency, reduce manual errors, and improve overall system performance, providing concrete examples where possible.

Select a specific instance where you identified an inefficiency in a process, outline how you assessed the situation, the changes you proposed, and the positive outcomes resulting from your implementation, emphasizing your impact on the organization’s efficiency.

Discuss specific backup technologies you've worked with, such as Veeam or Backup Exec, touching on their functionalities and importance in data integrity. Explain your role in implementing these solutions and maintaining backup protocols to safeguard critical organizational data.

Emphasize your commitment to continuous learning by discussing resources you utilize to stay updated, such as online courses, webinars, industry publications, or professional organizations. Mention any relevant certifications you have obtained or are pursuing.

Share your hands-on experience with cloud platforms, types of services you've managed, and any cloud migration projects you have participated in. Highlight the benefits you've observed from using cloud services, focusing on scalability and reliability.

Discuss your experience with managing Active Directory, including user account management, group policies, and security settings. Provide examples of how you have utilized AD to enhance organizational security and streamline user access.

Discuss your involvement in any compliance audits, explaining the specific processes you followed to prepare, the documentation you gathered, and how you collaborated with other teams to ensure successful compliance.

In your answer, express your interest in Constant Contact's mission and values. Refer to your alignment with the company culture and how you believe your skills and goals fit well within the organization, emphasizing your enthusiasm for contributing to their success.