Credit Control Manager
Job Title: Credit Control Manager
Location: Liverpool, England
Salary: Up to £34,000
Contract type: Permanent
#LI-Hybrid
About the role
We are seeking an experienced Credit Control Manager to lead our Credit Control team in Liverpool. You will be responsible for developing and implementing effective credit management strategies while ensuring the team meets its objectives. The ideal candidate will have strong leadership skills and a proven track record in debt recovery and credit management.
Your role involves a mix of management duties, operational excellence, and strategic oversight to optimise credit control processes and enhance cash flow.
Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office in Liverpool.
What you’ll do
- Lead, develop, and motivate the credit control team to achieve performance targets.
- Implement and monitor credit control strategies to minimise risks and maximise cash flow.
- Oversee daily operations and ensure adherence to credit control policies and processes, including Direct Debit pulls, allocation, refunds and bounced DD's.
- Manage outstanding debts, negotiating payment plans, and ensuring timely collection throughout the team, preparing debt review for weekly meeting.
- Conduct regular credit risk assessments and reviews of customer accounts to include review of credit warnings, action liquidations/administrations, legal and court paperwork.
- Prepare reports and presentations for senior management on credit performance.
- Collaborate with other departments, such as sales and finance, to resolve disputes and improve overall cash collection.
- Provide training and support to team members on best practices and compliance.
- Adhoc duties to cover holiday and sickness within the team.
What we are looking for?
Essential
- Proven experience as a Credit Control Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and negotiation skills.
- In-depth knowledge of credit control processes and debt recovery techniques.
- Experience with credit management software such as Sage200 and 50, debt collection software, such as Credit Hound and MS Office.
- Ability to analyse data and provide actionable insights.
Desirable
- Relevant qualifications in finance or credit management.
- Experience in a high transactional environment.
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- ‘Design Your Life’ training and development programme
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Average salary estimate
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As a Credit Control Manager at ARO in Liverpool, you're stepping into a critical role that balances leadership and strategy in the vibrant field of credit management. In this exciting and engaging position, you will lead and inspire our dedicated credit control team, ensuring that we not only meet our performance targets but exceed them! This is your opportunity to shine as you implement and monitor effective credit control strategies that minimize risks while maximizing cash flow. You'll be right in the thick of daily operations, overseeing everything from Direct Debit processes to the negotiation of payment plans for overdue accounts. Your analytical skills will come in handy as you conduct regular credit risk assessments and prepare insightful reports for senior management. Collaborating closely with various departments, including finance and sales, you'll work on resolving disputes to streamline cash collection. Plus, you'll have the chance to nurture your team's growth by providing training and support on best practices. All this will take place in a hybrid setting, giving you the flexibility to work from home while being a vital part of our Liverpool office. If you’re passionate about leading teams and optimizing processes in credit control, this opportunity at ARO is your perfect fit. Join us and contribute to creating a seamless technology experience while enjoying an inclusive workplace culture that values fun, trust, and collaboration!
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