Concierge

As a Concierge at Asbury Methodist Village, your primary responsibilities include providing a warm and welcoming atmosphere for all who enter the community. You will answer and screen incoming calls, handle mail processing, maintain emergency contact logs, monitor security systems, and assist the Business Office Director with various administrative tasks. By effectively managing these responsibilities, you will play a vital role in enhancing the overall experience of residents and visitors.

To apply for the Concierge position at Asbury Methodist Village, candidates must hold a high school diploma or GED equivalency. Additionally, a minimum of one year of reception experience or experience in a security monitoring environment is required. If you have great communication skills and enjoy working in a community-focused atmosphere, this could be the perfect opportunity for you!

The pay for the Concierge role at Asbury Methodist Village starts at $19.00 per hour. Depending on your work schedule, you may also be eligible for a shift differential, providing even more compensation for your valued contribution. Working in a positive environment that supports your growth and well-being is just one of the many benefits of joining our team.

As a Concierge at Asbury Methodist Village, you will enjoy flexible scheduling. The position is PRN (per diem), meaning you can work day shifts, evenings, or weekends, depending on your availability. This flexibility allows you to balance your professional commitments while being part of a meaningful organization that serves the community.

At Asbury Methodist Village, you can expect a nurturing and supportive work environment dedicated to the well-being of seniors. We are proud to be a certified Great Place to Work, and our team works collaboratively to create a welcoming atmosphere for both residents and staff. Together, we all strive to carry out our mission to do good and make a positive impact in the lives of those we serve.

When faced with a difficult visitor, I would remain calm and professional, listening attentively to their concerns. I would then acknowledge their feelings and seek to understand their needs. By offering assistance or finding the appropriate resources within the community, I aim to resolve the situation positively and ensure the visitor feels valued and heard.

In my previous reception roles, I regularly handled multiple tasks simultaneously, such as answering phone calls, welcoming guests, and managing correspondence. I prioritize effectively and stay organized by utilizing tools such as to-do lists and calendar reminders. This has allowed me to maintain a high level of service while ensuring that no tasks fall through the cracks.

Providing excellent customer service means ensuring every individual feels welcomed and appreciated. As a Concierge, I would strive to go above and beyond for residents, families, and visitors, anticipating their needs and providing informed assistance. Building trust and rapport with everyone who visits is at the core of delivering outstanding service.

Safety and security are paramount in my role as a Concierge. I would maintain an up-to-date log of emergency numbers and ensure all security systems are monitored regularly. Moreover, I would remain vigilant and approach any unusual situations proactively, collaborating with relevant staff to ensure a secure environment for residents and visitors.

In my previous role, I once dealt with an influx of visitors during an event, leading to a high volume of phone calls. I quickly adapted by prioritizing urgent requests first and delegated some tasks to support staff. This experience taught me the importance of teamwork and staying focused under stress to maintain a positive environment.

I am motivated by the opportunity to serve seniors and contribute to their quality of life. Working in a senior living community provides a fulfilling experience where I can touch lives, create positive interactions, and ensure that residents feel supported and cared for at all times.

I employ a range of organizational techniques such as digital tools, note-taking, and prioritizing tasks based on their urgency and importance. By categorizing my responsibilities and setting realistic timelines, I ensure I can effectively manage multiple duties while providing the highest level of service to residents and visitors.

To ensure effective communication with team members, I use regular updates and meetings to discuss priorities and actionable items. I focus on active listening and fostering an open dialogue so everyone feels comfortable sharing ideas and concerns. Clear communication is essential for teamwork and successfully fulfilling the Concierge role's responsibilities.

When learning new policies and procedures, I take a proactive approach by carefully reviewing available resources and seeking clarification when needed. I also appreciate hands-on training and actively engage with experienced colleagues to understand better how these policies apply to daily tasks. Continuous learning is vital for excelling in the Concierge role.

Community engagement is crucial in a Concierge position because it fosters a sense of belonging and connection among residents and staff. By actively engaging with residents and understanding their needs, I can create a welcoming environment that promotes well-being and enriches the overall community quality of life I am dedicated to serving.