Medical Office Receptionist Temp

As a Medical Office Receptionist at Planned Parenthood California Central Coast (PPCCC), your key responsibilities include greeting patients warmly upon arrival, assessing their payer eligibility by verifying insurance details, and accurately entering patient information into our Practice Management System. You will serve as an ambassador for patient services, modeling workplace values and ensuring that every person feels welcomed and respected during their visit.

To qualify for the Medical Office Receptionist role at Planned Parenthood California Central Coast (PPCCC), candidates should have excellent written and verbal communication skills, the ability to relate to diverse communities, and thorough knowledge of medical billing terminology. Additionally, you should be willing to travel within the PPCCC geographic area, covering locations from Thousand Oaks to San Luis Obispo, to support our health centers.

While prior experience in a healthcare setting is beneficial, it is not mandatory for the Medical Office Receptionist position at Planned Parenthood California Central Coast (PPCCC). We value candidates who demonstrate strong communication skills and an eagerness to learn. What’s most important is your passion for providing excellent service and support to patients from diverse backgrounds.

At Planned Parenthood California Central Coast (PPCCC), we believe in supporting the professional growth of our team members. The Medical Office Receptionist position offers opportunities for advancement and development within the organization. As you gain experience, you may find pathways to take on more responsibilities or move into specialized roles within the healthcare field.

The starting pay for the Medical Office Receptionist position at Planned Parenthood California Central Coast (PPCCC) is $22.50 per hour, with potential for salary advancement. Additionally, bilingual candidates who qualify for the language assessment test can earn a $1.00 differential. PPCCC is committed to pay equity, and we do not negotiate salaries to ensure fairness across our organization.

When facing a challenging situation with a patient, my approach is to remain calm and empathetic. I listen actively to their concerns, validate their feelings, and strive to find a solution that meets their needs. I also recognize the importance of adhering to PPCCC's policies while ensuring that the patient feels heard and respected.

To manage multiple tasks efficiently, I prioritize my responsibilities based on urgency and importance. I create to-do lists and use scheduling tools to keep track of appointments and tasks. Regularly taking brief moments to reassess my workload helps me stay organized and responsive to patients' needs at PPCCC.

I have a strong understanding of medical billing practices and insurance verification processes. At my previous position, I routinely verified patient insurance coverage, handled billing inquiries, and ensured accurate data entry. This experience has equipped me with the knowledge I need to excel in the Medical Office Receptionist role at PPCCC.

Working with a diverse patient population is an opportunity I embrace with enthusiasm. I approach each interaction with openness, respect, and cultural sensitivity, aiming to foster an environment of belonging. I believe that each patient’s experience is unique, and my goal is to provide support tailored to their individual needs, as recognized by PPCCC's commitment to diversity.

I am drawn to Planned Parenthood California Central Coast (PPCCC) because of its unwavering commitment to providing equitable healthcare and education. I admire the organization's focus on serving underserved communities, and I want to be part of a team that positively impacts individuals' health and well-being. For me, contributing to such an important mission is highly motivating.

The most important quality for a Medical Office Receptionist is compassion. Being the first point of contact for patients, it is crucial to approach each interaction with warmth and understanding. Building rapport and trust with patients contributes to a positive healthcare experience, aligning with PPCCC's values and mission.

To ensure accuracy when entering patient information, I would double-check details against paper forms or electronic records and maintain a keen attention to detail. Establishing a routine for thorough verification before final submission is essential. I recognize how crucial accurate patient data is in delivering quality care at PPCCC.

To stay informed on changes in healthcare regulations, I regularly read industry publications, attend training sessions, and engage in professional development opportunities related to medical billing and healthcare administration. This commitment to continuous learning allows me to provide the best possible support to patients at PPCCC.

In my previous role, I had a patient who was feeling anxious about a procedure. I took the time to listen to their concerns and provided detailed information about what to expect. By creating a comforting atmosphere and addressing their fears, I was able to help them feel more at ease, reflecting my dedication to excellent customer service, much like the standards at PPCCC.

If a patient arrived without an appointment, I would assess the situation by first listening to their needs and understanding the urgency of their visit. I would do my best to accommodate them, whether by fitting them into the schedule if possible or advising them on alternative options. My priority would be to provide support while maintaining the integrity of the clinic's processes at PPCCC.