Assistant Manager - GM Envolve Customer Support Team

Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite 3 times per week.

Assistant Manager – GM Envolve Customer Support Team

Reporting

• Reports to the Manager – GM Envolve Solutions Center and Customer Support
• Dotted line reporting to Manager Fleet Forecast Planning

Major Responsibilities

• Manage daily work & processes for contingent workers as part of the GM Envolve Solutions Center and Customer Support Team
• Manage key processes:
  • Secondary dealer code request process
  • AutoFleet Delivery process
  • Global Fleet Sales System CST Issue Management Tool
  • Annual CST Customer Survey
  • Weekly CST Newsletter
• Manage systems business owner responsibilities for:
  • ASMS #11260 FOS: Fleet Order Status on GMFleet.com
  • ASMS #52858 FLROS: Fleet/CAP Out-of-Stock online Tool
  • VUI: Volume User Interface
  • Batch ordering for Fleet Management and Rental companies
  • Order acknowledgement and daily electronic status feeds

Additional responsibilities:

• Facilitate changes/deviations to fleet secondary dealer code process
• Establish new financing arrangements for key accounts and GM Treasury
• Manage cash hold process for fleet orders
• Daily SVM mailbox requests
• Expedite order processing for key accounts
• Resolution of invoicing issues
• Resolution of logistics issues
• Selected customer reporting and analysis
• Weekly variance reports
• Weekly constraint and failed edit reports
• Facilitate monthly conference calls with fleet management companies
• Facilitate weekly conference calls with select Fleet Management Companies
• Manage projects as needed
• Back up for the manager

Additional Job Description

Knowledge, Skills and Abilities

• Instill GM’s cultural behaviors in the team and processes
• Ability to drive for results and build relationships with internal department managers and directors, and external customers and dealers
• Proficient in Excel, Word and PowerPoint
• Project management skills
• Strong level of analytical and problem-solving skills
• Organizational agility (ability to network)
• Negotiation skills
• Presentation skills
• Customer focus
• Strong communication skills, written and oral
• Strong interpersonal skills
• Ability to dealing with ambiguity, change and schedule interruptions
• Highly motivated, demonstrates initiative
• Managerial courage

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.